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Exceptional Customer Experience Specialist
2 weeks ago
This position plays a vital role in delivering exceptional customer experiences within our Retail Banking Services team.
Our team has been serving local communities for over 100 years, offering market-leading products, services and technology that cater to the diverse banking needs of our customers.
As a key member of our team, you will be instrumental in positively impacting customers' lives by providing personalized support and guidance on their financial journeys.
- Engage in detailed conversations with customers to understand their banking requirements and preferences.
- Support customers with account inquiries, maintenance, and applications for credit products.
- Conduct Financial Health Checks to assess customers' financial situations and identify areas for improvement.
- Offer customers education and demonstrations of our in-branch technology and digital banking options to enhance their overall banking experience.
We are seeking individuals with proven experience in delivering excellent customer service, possessing strong communication skills, and the ability to explain complex financial concepts in a clear and concise manner.
If you are passionate about building a career that makes a real difference in people's lives, we encourage you to apply for this exciting opportunity.
Benefits of this role include:
- A dynamic work environment that fosters collaboration and teamwork.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A competitive remuneration package that reflects your value to our organization.