Retention Development Professional

1 day ago

Brisbane, Queensland, Australia beBeeCustomerRetainer Full time $52,319 - $86,184

Why You'll Thrive Here:

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- Excellent incentives and benefits
- State-of-the-art Sunshine Coast headquarters
- Opportunities for career progression
- Certified III in business

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We operate differently, challenging the Australian insurance industry to provide exceptional experiences for our customers with our focus on individual insurance.

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The key to our success lies in our outstanding customer service. We look for individuals with excellent personalities, who aren't afraid to be themselves, and who believe hard work deserves rewards.

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Our entry-level advisors have progressed into various departments, such as People & Culture, Marketing, IT, Finance, and more. With determination, curiosity, and resilience, you can create your own path to success.

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Our commitment to being a great company to work for and delivering exceptional service drives our success. Join us in shaping our story.

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More about the Role:

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As a Client Retention Specialist, you will retain and increase loyalty of customers by identifying root causes and delivering solutions using your exceptional problem-solving and communication skills. This is an inbound role where you'll answer incoming calls without dialing out.

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You will serve existing clients by:

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  • Identifying and addressing customer concerns;
  • Providing tailored solutions;
  • Building strong relationships;
  • Improving client satisfaction.
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Key Skills and Qualifications:

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To succeed in this role, you'll need:

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  • Exceptional problem-solving and communication skills;
  • Ability to identify root causes and deliver effective solutions;
  • Strong interpersonal and relationship-building skills;
  • Excellent time management and organizational skills;
  • Certified III in business or equivalent qualification.
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Benefits:

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Enjoy:

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  • Competitive salary and incentives;
  • State-of-the-art working environment;
  • Opportunities for career growth and development;
  • Recognition and rewards for outstanding performance.
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Other Information:

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At our organization, we value diversity, equity, and inclusion. We strive to create a workplace where everyone feels welcome, respected, and empowered to contribute their best work.

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This is an exciting opportunity to join our team and make a meaningful impact. Apply now to take the first step towards a rewarding career.

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Required Keywords: CustomerRetainer

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