Customer Contact Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $85,187 - $90,100

We are seeking an experienced professional to join our team as a Customer Service Officer. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and working in a dynamic contact centre environment.

Job Description

This role involves responding to inbound calls, chat, and emails from our community. As a Customer Service Officer, you will be the first point of contact for customer enquiries and requests, providing high-quality, friendly, accurate, and efficient service.

You will have the opportunity to work with a diverse range of customers and colleagues, and contribute to a supportive and inclusive team culture.

Required Skills and Qualifications
  • Previous experience in contact/call centre roles with a focus on service excellence.
  • Ability to demonstrate patience, understanding of customer needs, and strong problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in computer skills, with experience in efficient data entry and system navigation.
  • Familiarity with working in a contact centre environment and understanding of KPI-focused performance expectations.
Benefits

We offer a range of benefits that support your health, wellbeing, and career development. These include:

  • A comprehensive induction and training program.
  • Ongoing coaching and mentoring in a supportive and progressive environment.
  • Flexible working arrangements, including the option of a rostered day off each month.
  • Three days of care and cultural leave each year for health and wellbeing activities, cultural, and religious days or events of significance.
  • Access to professional development opportunities, including leadership and management development programs, further education programs, and external courses and conferences.
  • Long service and employee recognition awards.
  • Employee assistance program offering free, confidential counselling.
How to Apply

We welcome candidates from all backgrounds who share our passion for delivering exceptional customer service and working in a dynamic contact centre environment.

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