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Client Service Specialist

2 months ago

Australia Macquarie Bank Limited Full time
About the Role

The Client Service team at Macquarie Bank Limited supports our customers of our retail bank and serves as the first point of contact for clients via live chat. As a Client Service Consultant, you will be responsible for understanding client needs about their financial products and services.

Key Responsibilities
  • Understand client needs and preferences regarding financial products and services.
  • Demonstrate the ability to ask the right questions and find the right solutions for our customers via live chat and phone where required.
  • Occasionally make outbound calls to our clients, advisors, or brokers to resolve issues or provide information.
  • Identify and escalate issues to supervisors, including opportunities for improvement on our best practice guides and direct queries to the appropriate support teams.
Requirements
  • Customer service experience, with prior experience using live chat being an advantage but not essential.
  • Proven background in achieving and exceeding individual targets and ensuring accurate delivery of customer enquiries and instructions.
  • Ability to adhere to standards by following contact centre processes and guidelines.
  • Exceptional communication skills, including written and verbal with a proven exceptional level of accuracy.
  • Strong time management skills, decision-making skills, and prioritization skills.
About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential – whether that's buying a home, growing a business, purchasing a car, or investing to manage wealth.

Benefits
  • Hybrid and flexible working arrangements.
  • One wellbeing leave day per year and up to five additional days leave based on length of service.
  • Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent.
  • Paid volunteer leave and donation matching.
  • Range of benefits to support your physical, psychological, and financial wellbeing.
  • Access to a wide range of learning and development opportunities.
Our Commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.