Sales and Service Professional

5 days ago

Sydney, New South Wales, Australia beBeeCoordinator Full time
Box Office & Room Services Coordinator

The Box Office & Room Services Coordinator is a critical role within our organization, responsible for overseeing daily operations at Bay Pavilions. This position ensures exceptional customer experiences by collaborating with theatre and customer service teams to deliver service excellence, maximize sales, and foster customer relationships.

Key Responsibilities:

  • Coordinate room services, ensuring cleanliness and professionalism.
  • Manage conference and studio rooms, responding promptly to hire inquiries and improving service standards through feedback.
  • Handle administrative tasks for events and conferences, resolving customer complaints efficiently.
  • Oversee daily Box Office operations, supervise staff, and manage ticket sales via phone, counter, and online.
  • Communicate with stakeholders regarding ticketing details, print and distribute tickets timely, and process sales accurately.
  • Upsell and cross-sell based on customer needs, assist in creating advertising displays and update digital signage, and maintain website information and promote events.
  • Provide regular performance reports on ticketing and occupancy, manage customer databases, and liaise with groups, provide tours, and promote facility usage.
  • Model organizational values, manage rostering, and act in the best interest of the organization.
  • Deliver memorable experiences and uphold the customer charter, working flexible shifts including mornings, evenings, and weekends.

Essential Qualifications & Experience:

  • Exceptional customer service experience, sales and marketing experience, leadership experience, and current working with children check.
  • Experience in ticketing or theatre/conference coordination is desirable, as well as first aid and CPR qualifications or willingness to obtain.

Personal Attributes:

  • Customer-focused, passionate about sales and customer experiences, motivated to serve and understand the leisure industry.
  • Persistent in sales and service efforts, strong communication skills, and proficient in Microsoft 365.

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