Healthcare Operations Manager

Our organisation is committed to delivering exceptional care and promoting healthier lives. We are seeking a Medical and Executive Support Officer to join our team.

This position plays a key role in supporting the strategic and operational goals of our department by managing senior medical workforce functions, including complex rostering, recruitment, and administrative processes. The successful candidate will act as a key liaison to the Director and leadership team, ensuring continuity of service delivery, executive support, and team coordination within a dynamic clinical environment.

Our hospital provides an exceptional staff experience and enhanced patient and family outcomes as a result of our focus on person-centred care. We offer a range of benefits, including:

• A workplace culture that promotes collaboration, openness, respect, and empowerment;
• Orientation and supported transition into your new role;
• Targeted clinical stream education programs affiliated with university partners;
• Development pathways aimed at career progression;
• Up to 12 allocated days off each year (for full-time employees) in addition to annual leave;
• Salary Packaging options that reduce taxable income and increase take-home pay;
• Corporate health and fitness program, discounted gym memberships with a Fitness Passport;
• Employee Assistance Program (EAP) for employees and family members;
• Discounted Private Health Insurance;

Where you'll be working

Our hospital is a Level 6 Tertiary Referral Hospital with an inpatient bed base of 370. Each year we care for more than 70,000 patients in our Emergency Department and have around 50,000 admissions to the inpatient units. We provide over 900,000 occasions of non-admitted patient care each year, including innovative virtual models of care.

Randwick Local council is renowned for its world-class beaches and vibrant atmosphere. You'll find a mix of historic buildings, impressive beaches, and coastal walks coupled with boutique restaurants, transport links, and a lively nightlife.

Selection Criteria

• Relevant tertiary qualifications or relevant equivalent work experience within a medical administration setting, with demonstrated capacity to support professional, wellbeing, service, and educational needs and expectations of the senior and junior medical workforce;
• Demonstrated knowledge and appreciation of processes associated with complex rostering, with the ability to solve complicated medical rostering issues to ensure continuity of clinical service;
• Demonstrated ability to work independently or as part of a team in performing a range of management and administrative tasks within allocated timeframes;
• Demonstrated effective interpersonal and communication skills with experience in negotiation, liaison, and conflict resolution, including success at building and maintaining relations with key stakeholders;
• Demonstrated excellent written communication skills with the ability to prepare briefings, reports, and other documentation within a medical imaging environment;
• Demonstrated ability to be flexible and adapt work practices to meet current and emerging business needs;
• Knowledge and understanding of Medical Staff conditions of employment and industrial legislation, with the ability to apply these to rostering and recruitment processes and practices;
• Demonstrated ability to determine priorities for others and delegate tasks to achieve work objectives;

For this role related queries or questions please contact the appropriate manager directly.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Health Care Provider

Industries: Hospitals and Health Care

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics.

Reasonable Adjustments

Everyone is unique, and you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the recruitment/interview process, then please email the HR representative and let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.