Sydney Contact Centre Test Specialist

3 days ago

Sydney, New South Wales, Australia beBeeContactCentreTester Full time $90,000 - $120,000

Seeking a contact centre testing specialist to join our dynamic practice in Sydney.

The successful candidate will play a pivotal role in ensuring the smooth operation of contact centre systems, processes and technologies.

Key responsibilities include:

  • Testing contact centre systems including IVR ACD CRM and workforce management tools.
  • Verifying call flows and ensuring routing and escalation scenarios function seamlessly.
  • Conducting performance and load testing to identify system bottlenecks.
  • Collaborating with IT teams and developers to report and resolve bugs.
  • Supporting User Acceptance Testing UAT with end-user validation.

Proven experience in contact centre testing is essential.

A thorough understanding of functional and non-functional testing methodologies is required.

We offer opportunities to work on impactful projects in innovative environments and enjoy a collaborative and supportive workplace that values growth and success.

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