Customer Service Expert

1 week ago


Geelong, Victoria, Australia beBeeCustomerService Full time $78,000 - $100,000
Customer Service Role

We are seeking a highly skilled professional to provide exceptional customer service to clients and health providers.

The ideal candidate will have experience in delivering high quality customer service in a dynamic, phone-based environment. They will utilize empathetic communication and problem-solving skills to set expectations and resolve issues promptly by identifying root causes.

This role requires strong organizational abilities to work within a structured schedule, meeting clear Key Performance Indicators (KPIs) and targets. The successful candidate will be committed to achieving the best outcomes for clients and supporting the team's ongoing success.

Precision and Technical Skills: Maintain high accuracy in administrative tasks and recording information for all call queries using client software. Demonstrated competency in using IT systems and databases efficiently.

About the Team

We value our clients and each other, and we are connected to the purpose and values of our organization.

What We're Looking For

  • Demonstrated experience in delivering high quality customer service in a dynamic, phone-based environment
  • Utilize empathetic communication and problem-solving skills to set expectations and resolve issues promptly
  • Strong ability to work within a structured schedule, meeting clear KPIs and targets
  • Commitment to achieving the best outcomes for clients and supporting the team's ongoing success


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