Global Trade Operations Manager
6 days ago
As a Trade Support Specialist, you will be responsible for owning the day-to-day operation and processes for trade support, ensuring maximum effectiveness, efficiencies, and outstanding customer service to internal and external customers.
Key Responsibilities:
- Be an expert across our booking systems, training, and supporting trade partners where required on the booking process, triaging booking queries to the appropriate department for resolution.
- Deconstruct complex booking complaints to identify and review the steps within the trade journey with a particular focus on the process within trade portals and the improvement and update of booking tools.
- Review and adapt existing training programs for new and returning travel consultants as well as reviewing and developing training processes.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
As a Trade Support Specialist, you will have the opportunity to work in a dynamic and collaborative team, with access to professional development opportunities and a competitive salary package.
OthersThe successful candidate will be passionate about delivering exceptional customer service and will have a strong understanding of the trade support function. If you are a motivated and detail-oriented individual who is looking for a challenging role, please apply.
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