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Compliance Remediation Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCompliance Full time $90,000 - $110,000
Job Title: Compliance Operations Specialist

This role is responsible for delivering high-quality remediation of critical customer data, ensuring seamless support to internal teams and stakeholders.

Key Responsibilities:
  • Meet business objectives across various Key Performance Indicators, set by the Line Manager, through proactive risk assessment and mitigation strategies.
  • Successfully complete KYC refresh, remediation, and OCDD tasks for customers, verifying identification documentation to elevate customer profiles to AML/CTF standards, including supporting all remediation campaigns requiring customer communications.
  • Engage in high-volume inbound and outbound customer interactions, primarily focused on obtaining identification verification details.
  • Collaborate with frontline staff to ensure timely updates of KYC information when customers provide identification documentation in branch.
  • Identify and assess risks hindering achievement of role objectives.
  • Provide prompt, professional resolution and response to customer complaints.
Requirements:
  • Develop a robust risk mindset, applying it to current and future challenges.
  • Deliver exceptional internal and external customer service, responding to and managing customer inquiries, complaints, and issues.
  • Contribute positively to team performance and culture.
  • Understand legal and regulatory requirements and apply them appropriately to the business.
  • Utilize Standard Operations Procedures (SOPs) effectively, focusing on quality and continuous improvement.
  • Accept and provide coaching/training as necessary.
  • Demonstrate a comprehensive understanding of end-to-end business processes relevant to the role.
  • Exhibit strong customer service, stakeholder management, and negotiation skills.
  • Maintain attention to detail, accuracy, and ability to work under deadlines.
  • Operate independently, self-motivated, and adapt quickly to changing environments.
  • Employ strong organizational and time management skills.
  • Display sound understanding of AML/CTF legislation and standards.