Community Health Advocate and Customer Experience Specialist

1 week ago


Rockhampton, Queensland, Australia Medibank Full time

About Medibank:


We're a company dedicated to our purpose, "Better Health for Better Lives". We believe that living and servicing customers locally enhances connection and trust.



Our Community Team

Geographically based, cross-functional teams have been created to deliver a more tailored, personalised experience. Our aim is to make a real difference to the health of our customers and community.



The Role: Sales and Customer Service Consultant

We have an exciting new role as a Sales and Customer Service Consultant, internally referred to as Local Community Consultant in our Rockhampton store. You will play a pivotal part in bringing Medibank products and services to your local community in Queensland.



Your Key Responsibilities:

  • Show individual accountability and responsibility for supporting customers end-to-end with outstanding service.
  • Possess a cross-set of skills and diversity that equip you to solve a range of standard day-to-day problems.
  • Serve local customers in the communication channels of their choice (in store, on the phone, in community, or messaging).


You Will Thrive If:

  • You are a multitasking super star with the ability to apply your knowledge across various channels.
  • You thrive on providing great service to the local community. Growing and keeping your customer base is critically important to you.
  • Being self-motivated and results-focussed are part of your personal "DNA".
  • You possess strong diligence particularly when providing (the right) products and services to your customers.


Why Choose Medibank?

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives.



Estimated Salary:

Around $80,000 - $100,000 per year, depending on your level of experience and qualifications.



If you are a customer service extraordinaire and want to continue to help and support your local community through a multi-channel approach – we want to hear from you.



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