Community Health Advocate and Customer Experience Specialist
1 week ago
About Medibank:
We're a company dedicated to our purpose, "Better Health for Better Lives". We believe that living and servicing customers locally enhances connection and trust.
Our Community Team
Geographically based, cross-functional teams have been created to deliver a more tailored, personalised experience. Our aim is to make a real difference to the health of our customers and community.
The Role: Sales and Customer Service Consultant
We have an exciting new role as a Sales and Customer Service Consultant, internally referred to as Local Community Consultant in our Rockhampton store. You will play a pivotal part in bringing Medibank products and services to your local community in Queensland.
Your Key Responsibilities:
- Show individual accountability and responsibility for supporting customers end-to-end with outstanding service.
- Possess a cross-set of skills and diversity that equip you to solve a range of standard day-to-day problems.
- Serve local customers in the communication channels of their choice (in store, on the phone, in community, or messaging).
You Will Thrive If:
- You are a multitasking super star with the ability to apply your knowledge across various channels.
- You thrive on providing great service to the local community. Growing and keeping your customer base is critically important to you.
- Being self-motivated and results-focussed are part of your personal "DNA".
- You possess strong diligence particularly when providing (the right) products and services to your customers.
Why Choose Medibank?
We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives.
Estimated Salary:
Around $80,000 - $100,000 per year, depending on your level of experience and qualifications.
If you are a customer service extraordinaire and want to continue to help and support your local community through a multi-channel approach – we want to hear from you.
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