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Fitness First Member Support Consultant
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Sydney, New South Wales, Australia Fitness First Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Member Support Consultant at Fitness First. As a key member of our club team, you will play a vital role in driving membership growth and retention through exceptional customer service and sales skills.Key Responsibilities:Proactively contribute to club...
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Fitness First Member Support Consultant
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Sydney, New South Wales, Australia Fitness First Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Member Support Consultant to join our team at Fitness First. As a key member of our sales team, you will be responsible for driving membership growth and providing exceptional customer service to our existing members.Key ResponsibilitiesProactively contribute to club sales budget by...
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Fitness First Member Support Consultant
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Fitness First Representative
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Fitness Consultant
2 months ago
We are seeking a highly motivated and customer-focused Member Support Consultant to join our team at Goodlife Health Clubs. As a key member of our team, you will play a vital role in building and maintaining a thriving membership base, inspiring people to achieve their health and wellness goals.
Key Responsibilities- Proactively contribute to club sales budget through sales promotions and referrals campaigns
- Generate and convert high-quality sales leads through community outreach, referrals, and identifying new business opportunities
- Achieve the required number of lead contacts via telephone to maximize sales opportunities
- Provide sales presentations and tours to prospective members
- Create exceptional member journeys through positive and personalized interactions
- Achieve successful outcomes to enquiries
- Open and close the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey, recommending club-based products that boost their results and amplify their experience
- Current First Aid & CPR certificates
- A current valid Working with Children Check
- Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
- The ability to solve problems and overcome obstacles
- Outstanding communication abilities - able to listen, understand, empathize, and influence others
- Tenacity with a natural drive to achieve individual targets and team goals
- Customer-focused with a desire to achieve exceptional customer outcomes
- A realistic OTE of $70,000-$75,000 (made up of base salary and commission), plus super
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards"
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations, and disciplines
We are proud to be part of Fitness and Lifestyle Group (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier, and more active lives, delivering 65 million+ workouts per year.
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