Medical Technology Specialist

1 week ago

Adelaide, South Australia beBeeSoftware Full time $90,000 - $110,000

Job Description:

Our purpose is to advance the world of health by delivering innovative medical technologies that improve patient outcomes. We are looking for a skilled Field Service Engineer who will provide software and hardware support for our medical equipment in retail pharmacies, central pharmacies, and hospitals across South Australia.

Key Responsibilities:

  • Ensure timely diagnosis of system errors and customer issues resolved promptly.
  • Ensure software levels of equipment are current and up-to-date.
  • Ensure product repair turnaround goals are achieved efficiently.
  • Provide technical sales support, including performing workflow and system reviews as part of the implementation process.
  • Perform routine and breakdown maintenance as required.
  • Plan, schedule, and communicate Preventative Maintenance visits and breakdown visits to fit in with the customers' requirements.

As a Field Service Engineer, you will play a critical role in ensuring the smooth operation of our medical equipment and providing excellent customer service. You will be responsible for troubleshooting and repairing equipment, performing routine maintenance, and providing technical support to customers.

Requirements:

  • Ability to understand information accurately and prioritize tasks accordingly.
  • Strong technical knowledge, interpersonal/negotiation skills, time management, and ability to direct and support as appropriate.
  • Strong server knowledge and remote diagnostic experience.
  • Ability to identify potential issues/complaints and escalate as appropriate.
  • Preferably hold a restricted electrical license.
  • Strong customer communication skills and management of customer expectations.

If you have strong technical skills, excellent customer service skills, and a passion for delivering high-quality results, we encourage you to apply for this exciting opportunity.

Benefits:

  • Opportunity to work on market-leading Automated Robotic Medication Dispensing capital equipment.
  • Chance to develop technical skills and knowledge in a dynamic environment.
  • Collaborative team environment.

At our company, we value innovation, teamwork, and excellence. We offer competitive salaries, comprehensive benefits, and opportunities for career growth and development.

If you are a motivated and experienced Field Service Engineer looking for a new challenge, please submit your application today.

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