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Freight Service Coordinator

2 weeks ago

City of Kingston, Australia beBeeCustomer Full time $65,000 - $70,000

**Job Title:** Customer Service Specialist

As a valued team member, you will be responsible for supporting and managing the day-to-day movement of freight, providing valuable insights to customers, and resolving enquiries in a way that provides an exceptional experience.

  • Support and manage the day-to-day movement of freight within your portfolio
  • Provide valuable insights into the movement of customer freight and potential issues to support delivery of the best logistics experience
  • Review and report on daily freight movements
  • Resolve enquiries in a way that provides an exceptional experience
  • Escalate priority issues when required relating to all aspects of your accounts
  • Build solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers
Key Responsibilities:
  • Manage and coordinate the flow of goods and services to meet customer needs
  • Collaborate with internal stakeholders to identify and resolve customer concerns
  • Develop and implement effective solutions to improve customer satisfaction
  • Utilize strong analytical skills to identify trends and patterns in customer data
  • Communicate effectively with customers and colleagues to ensure seamless operations

**Qualifications and Skills:**

To succeed in this role, you will need a tertiary qualification or 2+ years experience in Customer Service, along with strong written and verbal communication skills, and sound computer knowledge including experience with Microsoft Office Suite.

**Benefits and Opportunities:

  • Regular professional development training to enhance your skills and knowledge
  • A dynamic culture that values teamwork and collaboration
  • Opportunities for career progression and advancement