Group Booking Coordinator

3 days ago

Brisbane, Queensland, Australia beBeeBooking Full time $50,000 - $75,000
Hotel Booking Manager Job Summary

The Hotel Booking Manager is responsible for managing bookings, customer enquiries, and sales. They will create and coordinate reservations, respond to guest enquiries, and promote hotel facilities.

  • Manage Bookings: Create and Coordinate reservations ensuring accurate setup, inventory control, and timely communication.
  • Customer Enquiries & Communication: Respond to guest enquiries via phone or email within 24 hours and ensure consistent, clear communication with clients and internal teams.
  • Sales & Upselling: Promote hotel facilities through tailored site inspections and build strong client relationships to drive repeat business and positive guest experiences.
  • Pre-Arrival Coordination: Prepare detailed group information sheets, generate BEOs, and brief relevant departments prior to group arrival.
  • Reservation Entry & Accuracy: Ensure timely and precise input of bookings and associated data into Opera (within 24 hours of confirmation).
  • Financial Administration: Manage payments, invoicing, prepayments, routing, chargebacks, gift vouchers, and adherence to terms and conditions for all group bookings.
  • Inventory Management: Monitor group inventory and potential business wash, ensuring optimal room allocation and availability across all channels.
  • Reporting & Forecasting: Compile reports such as Group Wash, Business Turndown, and 3-Month Forecasts for the Revenue Manager and General Manager.
  • Policy & Compliance: Adhere to company policies including EEO, workplace harassment, WHS, and privacy/confidentiality requirements at all times.
  • Team & Interdepartmental Coordination: Maintain strong communication across departments for group-related matters and promote positive team collaboration.
  • Training & Development: Participate in all required hotel training and departmental meetings to maintain high standards and professional growth.
  • Issue Resolution: Handle guest complaints and enquiries professionally, escalating complex issues to the Operations Manager when required.
  • VIP & Loyalty Standards: Ensure VIP, complimentary bookings, and ALL – Accor Live Limitless standards are followed consistently.
  • Contract Management: Assist with the setup of confidential group contracts and agreements in line with brand and business protocols.
As a skilled coordinator and communicator, you will effectively manage bookings from initial inquiry to final payment, while promoting hotel facilities to drive repeat business and positive guest experiences.This role requires a detail-oriented individual who can prioritize tasks, work under pressure, and collaborate with various teams to deliver exceptional results.Key qualifications include:
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work under pressure.
  • Strong analytical and problem-solving skills.
  • Knowledge of hospitality industry standards and procedures.
The ideal candidate will have a passion for delivering excellent customer service and a proven track record of success in a similar role.Benefits include:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

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