Group Reservations Agent

Company Description

We're looking for a guest-focused, service-driven Group Reservations Agent to join Novotel Cairns Oasis Resort, with a special focus on managing group reservations. This is a great opportunity for someone who takes pride in delivering seamless guest experiences and contributing to revenue success.

Located in the heart of Cairns, our tropical resort features a lagoon-style pool with a sandy beach, lush gardens, and the city's only swim-up bar – just steps from the Esplanade and city centre. As part of the Accor network, we're committed to creating standout stays in a world-class setting.

In this role, you'll be the first point of contact for many guests – managing reservations, providing tailored support, and ensuring every interaction reflects our high service standards.

If you're passionate about hospitality and ready to grow with a global brand, this is your chance – backed by Accor's industry-leading training, tools, and career development opportunities.

Job Description

As a Group Reservations Agent at Novotel Cairns Oasis Resort, you'll play a key role in driving hotel performance and shaping the guest experience from the first interaction. Specialising in group reservations, you'll ensure bookings are handled with care, professionalism, and a focus on revenue.

You'll coordinate reservations for large parties – such as corporate groups, tour operators, and event organisers – ensuring room blocks are accurately allocated and managed. You'll also handle enquiries and support sales-related tasks to deliver smooth, seamless group experiences.

With strong communication skills, a sales mindset, and a guest-first approach, you'll help optimise occupancy and create memorable stays for all guests.

What You'll Be Doing :

• Drive revenue through effective upselling and cross-selling
• Manage group and individual reservations with accuracy and care
• Allocate and monitor room blocks for large group bookings
• Respond to phone and email enquiries with efficiency and warmth
• Handle guest concerns with professionalism and timely resolution
• Monitor room availability, rates, and promotions to maximise bookings
• Collaborate across departments to ensure smooth group arrivals
• Contribute to a culture of high-quality, service-focused interactions

Qualifications

What We're Looking For :

We're seeking a proactive and guest-focused professional who thrives in a fast-paced environment and is committed to delivering exceptional service. Your strong attention to detail, communication skills, and ability to work independently will be key to ensuring every guest interaction exceeds expectations.

• Proven experience in a Front Office or Reservations role
• Proficiency in Microsoft Office; experience with Opera Cloud is highly advantageous
• Strong service orientation with meticulous attention to detail
• Ability to take initiative and work independently while managing multiple tasks
• Excellent verbal and written communication skills
• Flexible availability to work various shifts, including weekends and public holidays

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, offering endless career development opportunities.

Benefits Your Way

• Immediate access to global accommodation and F&B discounts
• LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry-focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know.