Community Housing Liaison Specialist

1 day ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $66,000 - $85,400

Our mission is to create a world where everyone has access to a safe and secure home.

We are looking for talented individuals who share our vision and passion for making a difference in the lives of people experiencing homelessness.

The Contact Centre Representative plays a critical role in achieving this goal by providing exceptional customer service over the phone to both new and existing customers.

As a Contact Centre Representative, you will be the first point of contact for our customers who may be in housing crisis, addressing their queries around housing and tenancy issues, and utilising your problem-solving skills to provide timely and efficient resolutions.

Our contact centre operates from 7am - 7pm Monday - Friday, offering a variety of shifts and flexibility between these times. We provide extensive training over a 2-week period, and we currently have multiple positions available for 19 hours per week with the option to work more hours.

To succeed in this role, you will require previous experience working in a contact centre, outstanding communication skills, and the ability to problem solve and take ownership of varied customer enquiries. You will also need to possess relevant skills and experience in working effectively and sensitively with a diverse customer group with complex needs.

Key qualifications for this role include:

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment with high volumes of customer interactions

- Strong problem-solving and analytical skills

- Experience working with MS Office programs

- Previous experience working in the social/community housing sector (desirable)

At our organisation, we value diversity and inclusion, and we are committed to creating an environment that respects and celebrates individual differences. We look forward to welcoming like-minded individuals to our team.

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