Community Liaison Officer

About LifeFlight

LifeFlight Australia is a leading aeromedical organisation dedicated to saving lives through rapid response medical services. Operating a fleet of helicopters and fixed-wing aircraft, LifeFlight delivers critical care and emergency retrievals across Queensland and beyond. In addition to its lifesaving missions, LifeFlight runs a world-class training academy, equipping aviation and medical professionals with the skills needed for high-pressure environments. Our mission is to provide the highest standard of care and make a real difference in the communities we serve.

About the Role

As a Community Liaison Officer, you will play a key role in strengthening LifeFlight's connection with communities by supporting our high-level stakeholder programs, including the Regional Advisory Committees (RACs) and Wings of LifeFlight Delegates, as well as engaging with other local stakeholders. This position is vital to ensuring strong community engagement, linking regions with LifeFlight through well-governed programs and initiatives that align with our organisational priorities.

This is a permanent, full-time position (38 hours per week) based at our LifeFlight office in Robina QLD. Along with working within standard business hours, you'll also have the opportunity to travel and connect with our valued community supporters.

In this role, you will:  

• Support LifeFlight's high-level regional community stakeholder programs through centralised coordination and quality guidance, ensuring activities are strategically aligned and effectively governed.
• Act as liaison between regional stakeholders and LifeFlight departments, fostering strong relationships, two-way communication, and cultural respect.
• Oversee governance and administration requirements, including accurate membership records, meeting documentation, and timely reporting, to ensure consistent program delivery.

About You

You're a natural relationship builder with a genuine passion for building strong community connections and making a positive impact. With experience in stakeholder liaison or community-focused roles, you bring strong communication skills and the ability to connect with people from all walks of life.

You'll also have:  

• High-level interpersonal and written communication skills, enabling you to build authentic, trusted, and effective relationships with committees, delegates, and stakeholders at all levels.
• A commitment to maintaining discretion and confidentiality when working with sensitive information or high-level relationships.
• At least three years' experience in administration or program coordination, with the ability to keep projects on track and well-organised.
• Strong organisational and time management skills, with a knack for juggling multiple priorities.
• Proficiency with Microsoft Office Suite, with experience in CRM systems (Salesforce experience will be highly regarded).
• Previous experience in a not-for-profit or community-focused organisation, giving you an appreciation for mission-driven work.

If you're proactive, detail-oriented, and excited about supporting community programs that truly make a difference, we'd love to hear from you.

Why LifeFlight? Meaningful Impact: Working with LifeFlight Australia provides an opportunity to make a meaningful impact on people's lives. The organisation is dedicated to saving lives, delivering critical care services, and responding to emergencies. Employees can take pride in contributing to a mission-driven organisation focused on making a positive difference in the community.

Collaboration & Support: At LifeFlight, we are committed to fostering a culture of camaraderie and teamwork. Our aeromedical operations thrive on the close collaboration between medical professionals, pilots, and support staff, all working together in high-pressure environments. We value a supportive and inclusive workplace where individuals can rely on one another, creating a strong sense of purpose and unity. By harnessing the power of teamwork and pooling our strengths, we believe we can overcome any challenge, achieve our goals, and find fulfillment in the critical work we do.

Salary Packaging Options: As an employee of LifeFlight, you have the opportunity to benefit from salary packaging, allowing you to allocate up to $15,900 per Fringe Benefit Tax (FBT) year towards general living expenses. This includes covering various everyday costs like groceries, petrol, mortgage, rent, and school fees, providing you with added financial flexibility and support.

At LifeFlight, we're committed to serving all communities across Queensland and beyond. We encourage Aboriginal and Torres Strait Islander peoples, as well as people from culturally and linguistically diverse backgrounds, to apply. We value the unique perspectives and experiences that diversity brings to our team and the communities we support. This is an excellent opportunity to work in a growing organisation that is dedicated to saving lives and serving the community. If you believe you have the necessary skills and experiences we would love to hear from you today.

Note: the successful applicant will be required to undergo background checks including a national police check as a condition of employment.  This position is only open to Australian Citizens, Permanent Residents, or those with unrestricted work rights in Australia. Applicants who do not meet these criteria will not be considered.

Applications will be reviewed as submitted and we will be conducting interviews throughout the process.

Applications close on Sunday 5 October 2025