F&B Service Operations Manager

5 days ago


Sunshine Coast Regional District, Australia beBeeManagement Full time $65,000 - $85,000
Job Overview

We are seeking a highly skilled Food and Beverage Service Operations Manager to oversee the daily operations of our food and beverage outlets and conference spaces.

This is a hands-on role, focused on ensuring seamless service delivery, maintaining a welcoming atmosphere and supporting the wider F&B leadership team.

Main Responsibilities
  • Collaborate with supervisors to support the team on the floor with hands-on training around customer service, menus, dietary needs, and drinks.
  • Support the team in resolving guest interactions, jumping in to resolve any issues, and making sure feedback is handled promptly.
  • Work closely with the Finance team to manage stock control and stock takes along with accurate billing for guests.
  • Maintain high standards of grooming and hygiene among the team members.
  • Partner with the Kitchen & Front of House teams to ensure smooth service flow.
  • Provide ongoing coaching and training to champion team development.
Requirements
  • Previous leadership experience in a food and beverage outlet/conferencing environment.
  • Strong understanding of food and beverage service standards and guest expectations.
  • Effective communication skills with good interpersonal and team support abilities.
  • A positive, professional approach with a focus on guest satisfaction.
  • Flexibility, organisation, and ability to work under pressure in a fast-paced environment.
  • Holding a current Responsible Service of Alcohol certificate is essential.
  • Experience using Micros, Opera & 7Rooms is highly desirable.


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