Helping Clients Achieve Success

7 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000
Customer Service Representative Opportunity

We are seeking a skilled and experienced Customer Service Representative to join our team. This role will be responsible for providing exceptional customer service, resolving queries and issues in a timely and professional manner, and ensuring that every interaction with our customers is a positive and memorable experience.

The ideal candidate will have a strong background in customer service, with a proven ability to deliver results in a fast-paced, high-performance environment. They will be able to work independently as required, while also being part of a collaborative team environment.

About the Role
  • Process new account applications and onboard new clients
  • Update and configure existing accounts according to client demand
  • Work closely with the Sales team to ensure client needs are met
  • Provide comprehensive assistance and support to the Sales team
  • Provide client support, including technical, operational, and basic trading assistance
  • Respond to client queries relating to account management
  • Respond to incoming enquiries from clients via email, live chat, and telephone in a timely and professional manner
  • Initiate proactive, customer experience-driven outbound calls to enhance client satisfaction and engagement
Requirements
  • Diploma or equivalent experience in the field
  • Proven experience working in a professional team environment
  • Ability to work with individuals from multi-cultural backgrounds
  • Computer literacy and above-average data entry skills
  • Attention to detail, strong ability to work as part of a team, but also independently as required
Benefits
  • Ongoing investment in your career development
  • Wellness and lifestyle perks like monthly corporate massages
  • Parental leave
  • Staff referral bonus program
  • Employee-purchased leave
  • Perkbox reward and recognition
  • Study assistance
  • Annual flu vaccinations
  • Complimentary fruit and snacks

We offer a dynamic and collaborative team culture, great CBD location with easy access to public transport, and regular social activities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

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