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Director of Housing Services

2 months ago

Newcastle, New South Wales, Australia NSW Department of Communities and Justice Full time

About the Role

The Director of Housing Services will lead and manage the district's housing service delivery functions to ensure that housing clients receive timely assessment and integrated housing assistance and services.

This role will be responsible for leading service delivery and managing risk to deliver services tailored to making a difference for social housing clients, people experiencing homelessness, and other vulnerable people and communities.

Key Responsibilities

  • Lead, direct, and manage District's housing assessment and operations, covering temporary and crisis accommodation, tenancy management, public housing, and private rental assistance products.
  • Manage relationships with other Governmental departments and NGOs to enhance service delivery and support community initiatives.
  • Drive reform to enhance risk management and performance of services that are responsive to the needs of social housing clients, people experiencing homelessness, and other vulnerable people and communities.
  • Deliver tenant engagement in coordination with Housing Portfolio.
  • Achieve and optimize service delivery outcomes by managing financial budgets, forecasting local demand of services, and appropriately allocating resources.

Requirements

  • Passion and interest in improving outcomes for clients seeking support and assistance from NSW Department of Communities and Justice.
  • Strong stakeholder management and collaboration skills to build relationships with other agencies and community groups to ensure services continue to make a difference.
  • Creativity and responsiveness in service delivery while managing a constrained financial environment and changes in service demand.
  • Commitment to deliver NSW Department of Communities and Justice vision – delivering quality homes and services that change lives and end homelessness.

About Us

We are committed to hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity.

We focus on building a diverse and inclusive team that reflects the communities we serve.