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Local Area Engagement Specialist

2 months ago


Brisbane, Queensland, Australia Invocare Full time
About InvoCare

We are a leading provider of funeral, cemetery, and crematoria services, dedicated to supporting families during challenging times. Our CARES values (Compassion, Accountability, Respect, Excellence, and Safety) guide our approach to delivering innovative services and exceptional customer experiences.

Job Overview

We are seeking a skilled Local Area Engagement Consultant to develop and implement local marketing plans in collaboration with our Regional Manager and business unit leaders. As the face of InvoCare in the community, you will build and maintain strong relationships with local businesses, community groups, and stakeholders to enhance our brand presence and service delivery.

Key Responsibilities
  • Customer Experience & Engagement:
    • Embed and demonstrate InvoCare values and behaviours, promoting a culture of excellence.
    • Represent InvoCare positively in the community, participating in local networks and promotions.
    • Drive a culture of exceptional customer service, ensuring our clients understand the value of our services.
  • Core Growth:
    • Monitor and report on territory risks, opportunities, and competitor activity.
    • Develop strong business networks and relationships with key influencers and community groups.
    • Collaborate with the Regional Manager to create and implement strategic local area engagement plans.
  • New Growth & Innovation:
    • Develop and implement sales plans targeting new market segments in collaboration with business units.
  • Operational Excellence:
    • Ensure compliance with legal requirements and InvoCare policies.
    • Promote efficiency, quality customer service, and cost-effective resource management.
Essential Skills and Experience
  • High level of self-drive with the ability to follow structured work plans.
  • Exceptional communication skills, with the ability to engage across diverse demographics.
  • Minimum of 3 years' experience in sales or business development.
  • Proven experience in achieving financial performance targets within a team.
  • Strong ability to develop and maintain local business and community relationships.
  • Experience working with diverse geographical teams and the ability to travel as required.
  • Strong influencing and relationship-building skills with key stakeholders.
  • Desirable: Previous experience in the funeral/death industry or healthcare.
How to Apply

InvoCare is committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures. If you are a strategic thinker with a passion for community engagement and a commitment to customer service excellence, we invite you to submit your resume and a cover letter detailing your relevant experience and why you are a perfect fit for this rewarding opportunity at InvoCare.