Customer Relationship Strategist

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $120,000 - $140,000
Job Overview

We are seeking a driven and passionate CRM professional to join our e-commerce team.

This role will be responsible for developing customer relationships and driving omni-channel initiatives across domestic & international markets.

The successful candidate will have:

  • A minimum of 5 years of experience in luxury retail or premium fashion, with demonstrated success in developing and implementing customer engagement strategies.
  • Strong technical understanding of Salesforce and its capabilities, with proven experience in system implementation and optimization.
  • Advanced Excel capabilities.
  • Proven track record in developing and managing loyalty programs for high-value customers in premium or luxury markets.
  • Experience presenting to and collaborating with C-suite executives, with excellent strategic thinking and communication abilities.
  • Deep understanding of customer behavior and expectations, with the ability to translate insights into actionable strategies.
  • Strong analytical skills with demonstrated experience in data analysis and performance metrics reporting.
  • Excellent project management skills with the ability to manage multiple priorities across international markets.

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