Chief Customer Research Specialist

6 days ago


Brisbane, Queensland, Australia beBeeCustomerResearchExpert Full time $140,000 - $175,000
Job Description:

As a key professional in our organization, you will collaborate with internal and external stakeholders to co-design and manage a program of customer research tailored to business requirements. The program will focus on delivering actionable insights to support the company's objectives.

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  • Co-designing and managing a program of customer research and engagement
  • Leading and supporting the co-design and evolution of our customer research program
  • Providing strategic and tactical advice on customer research to internal and external stakeholders

Key Accountabilities include:
• Co-designing and implementing strategic customer research plans while monitoring progress and reporting on performance
• Ensuring that our customer research design and delivery are aligned with the company's goals and vision

Required Skills and Qualifications:

  • Strong leadership and collaboration skills
  • Excellent communication and negotiation skills
  • Ability to think strategically and provide expert advice
  • Experience in managing complex projects and programs

Benefits:

  • Opportunity to work with diverse stakeholders and contribute to meaningful outcomes
  • Chance to develop expertise in customer research and insights
  • Collaborative and dynamic work environment

Others:

Research and analysis skills, knowledge of best practices in customer research, experience in working with vendors and partners, ability to maintain confidentiality and discretion, high level of professionalism and integrity



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