Regional Transport Insights Specialist

1 week ago

Sydney, New South Wales, Australia beBeeData Full time $142,178 - $159,238

Transport for NSW is the government agency responsible for delivering transport infrastructure and services in New South Wales, Australia. We are a state government organisation made up of over 28,000 people who work together to deliver safe, integrated, and efficient transport systems.

The Regional and Outer Metropolitan (ROM) division is focused on understanding the needs of regional communities across NSW and delivering customer-centred integrated transport services and infrastructure. The Manager Data and Insights will lead a small team to undertake advanced analytics and deliver data-driven recommendations to improve transport services and the customer experience.

Key Responsibilities:

  • Lead complex and/or high priority qualitative and quantitative research and analysis projects that identify insights and trends to drive change for the customer and service delivery functions.
  • End-to-end management of high priority and high profile research projects, including initial project scoping, and stakeholder engagement, including methodological planning and recommendations, budgetary and procurement adherence and management, research supplier selection and management.
  • Project management during fieldwork and reporting phases, including stakeholder management. Delivery and communication of project output across the organisation and amongst relevant stakeholders.
  • Work cooperatively within a team, exchange information and assist other team members to achieve team objectives and work outcomes.
  • Provide timely and evidence-based advice and consultancy to internal and cross-cluster stakeholders on strategic customer issues and customer insight.
  • Absorb Government procurement principles to identify and manage a range of external providers who can undertake specific customer experience research and/or surveys for Transport for NSW, ensuring value for money and quality output.

What You'll Need:

  • Experience in leading customer research programs and delivering meaningful customer insights that inform improvement activity.
  • Superior communication and interpersonal skills to establish relationships with various stakeholders to gather requirements and customise solutions.
  • Ability to work collaboratively within a team to achieve team objectives and work outcomes.
  • Strong analytical skills and ability to interpret data to inform business decisions.

We offer a competitive salary package and excellent employee benefits including superannuation and leave loading.

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