Heavy Equipment Service Technician

20 hours ago

Broken Hill, New South Wales, Australia Cavpower Cat Full time

Cavpower Cat - Your Partner in Heavy Machinery Support


We are seeking a dedicated and customer-focused Heavy Equipment Service Technician to join our team in Broken Hill.



About the Role

The Product Support Services Representative plays a crucial role in ensuring our customers receive top-notch support for their equipment needs, including technical machine support.



  • Assist customers with their parts and service inquiries and orders.
  • Provide technical assistance and guidance on parts selection, installation, and troubleshooting.
  • Maintain accurate records of parts and service transactions.
  • Collaborate with our service department to schedule and coordinate repairs and maintenance.
  • Proactively identify and recommend additional products and services to meet customer needs.
  • Build and maintain strong customer relationships through excellent communication.
  • Address and resolve customer complaints and issues in a timely manner.
  • Stay informed about the latest industry trends and product updates.
  • Offer technical machine support to customers, guiding them through diagnostics and solutions.
  • Support Account Managers in identifying and retaining customers, driving business growth, and securing projects.


About You

To be successful in this role, you will require:



  • A qualified mechanic, preferably with CAT machinery experience.
  • High mechanical aptitude and understanding of earthmoving equipment.
  • Previous experience in product support, and service within the construction equipment industry is a plus.
  • Excellent customer service and problem-solving skills.
  • Effective communication and interpersonal abilities.
  • Detail-oriented with good organizational skills.
  • Ability to work independently and as part of a team.


What We Offer

This is an exciting career opportunity to be a part of an industry-leading Caterpillar dealership. As a member of our team, you can expect:



  • A competitive salary range of AU$65,000 - AU$85,000 per annum.
  • A comprehensive benefits package, including health insurance, superannuation, and paid annual leave.
  • Opportunities for professional development and growth within the company.
  • A collaborative and dynamic work environment.
  • A chance to make a real difference in the lives of our customers and contribute to the success of our business.

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