Network Service Representatives

1 week ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $50,000 - $60,000

We are seeking candidates for a critical customer service role at the forefront of passenger and driver safety.

This is a permanent full-time position with a rotating roster including day and afternoon shifts, with some weekend work.

As a key representative of our organization, you will engage with diverse audiences, including school children, and navigate various scenarios that require quick thinking and empathy with a customer-service approach.

You will travel on the bus network and provide a presence at bus stops and transport interchanges, ensuring the delivery of exceptional services to passengers.

The ideal candidate will possess excellent communication skills, conflict resolution abilities, and the capacity to remain calm in tense situations.

Key Responsibilities:

  • Provide high-quality customer service and assistance to passengers.
  • Educate customers about the use of ticketing products and the broader network.
  • Participate in community engagement programs or activities.
  • Enhance passenger and driver safety by maintaining a visible presence onboard bus services.

Skill Requirements:

  • Excellent communication skills and ability to build rapport.
  • Ability to remain calm in tense situations and exercise good judgment.
  • Conflict resolution skills and the ability to de-escalate and resolve situations.

About Us

This role offers a unique opportunity to make a positive impact on the lives of our customers and contribute to the success of our organization.

If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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