F&B Service Expert

2 weeks ago


Darwin city centre, Northern Territory, Australia Hilton Hotels Full time

About the Role

We are seeking a skilled F&B Service Expert to join our team at Hilton Hotels. In this role, you will be responsible for providing exceptional guest service and ensuring that every customer has an unforgettable experience.

As an F&B Service Expert, you will be the face of our hotel and will interact with guests on a daily basis. You will be expected to provide warm hospitality, respond to demanding guest needs, and maintain high levels of customer satisfaction.

The salary for this position is $45,000 per annum, making it an attractive opportunity for those looking to start or advance their career in the hospitality industry.

Key Responsibilities

  • Manage bar shifts efficiently and ensure that all tables receive their drinks and food as requested.
  • Maintain the cleanliness of all equipment used during shifts and adhere to Health, Safety, and Hygiene standards.
  • Show complete awareness of all drink and food menus and be ready to explain and recommend food and drink contents.
  • Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training, and motivational techniques.

Requirements

  • Customer service experience in supervisory or above capacity.
  • A warm personality, attentive, and smartly presentable.
  • Ability to listen and respond to demanding guest needs.
  • Excellent leadership, interpersonal, and communication skills.

Benefits

  • A competitive salary of $45,000 per annum.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

About Hilton Hotels

Hilton Hotels is a leading global hospitality company with a rich history of providing exceptional guest experiences. We are dedicated to continuing our tradition of excellence and creating remarkable hospitality experiences around the world every day.



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