IT Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeHelpDesk Full time $80,000 - $100,000
Job Title: Help Desk Specialist We are seeking a skilled and organized Help Desk Specialist to join our team. In this role, you will be the primary point of contact for employees experiencing technical issues with hardware, software, and other computer-related technologies. Responsibilities:The primary objective of this role is to provide efficient and customer-focused support to all users of Information Technology.
  • Coordinate, diagnose, troubleshoot, and rectify incoming employee calls regarding technical problems and information technology issues involving desktop, laptop or network services from local personnel;
  • Provide case status updates to management and end-users;
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support;
  • Assist in the installation, implementation, and upgrades of internal systems;
  • Maintain inventory of all equipment;
  • Perform work in a specialized area of expertise that requires knowledge of fundamental themes, principles, and concepts;
  • Contribute to and manage projects;
  • Leverage professional expertise and relationships to contribute to strategy and drive business results;
  • Build stable working relationships internally to exchange information;
  • Receive instruction, guidance, and direction from others;
  • Support Manufacturing and Distribution Center.
 Requirements:Candidates should have experience in printer setup and basic network knowledge, including TCP/IP configurations.
  • Familiarity with warehouse scanners and the ability to support endpoint devices such as laptops, mobile phones, and printers;
  • A good understanding of Oracle ERP is beneficial but not mandatory;
  • Knowledge of Intune MDM, Mac OS, and MECM imaging;
  • An understanding of Active Directory group policies, memberships, and containers;
  • Skillful in Teams Room support, including the setup and maintenance of Neat and Poly technologies.
 Benefits:

This role offers a challenging and supportive work environment where you can grow your career and make a meaningful contribution to the organization.

We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace, and thrive on the innovative ideas this generates.

Join us and discover a career that's challenging, supportive, and inspiring.

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