Bar Service Director

4 days ago

City of Greater Shepparton, Australia beBeeService Full time $60,000 - $80,000
Job Title: Bar Service DirectorJob Description:

The primary objective of this role is to oversee the operation of our bar, ensuring exceptional guest service and fostering a positive work environment for team members.

This includes managing day-to-day activities, implementing innovative service enhancements, and maintaining high standards of sanitation and quality control throughout the restaurant.

As Bar Service Director, you will be responsible for leading by example, demonstrating a commitment to excellence in customer service, and motivating your team to deliver outstanding results.

Additional responsibilities include inspecting facilities and equipment, ensuring compliance with regulatory requirements, and providing ongoing training and development opportunities for team members.

Key Responsibilities:

  • Exhibit conduct in accordance with all Gaming Commission Regulations and departmental policies and procedures.
  • Ensure that all set-up duties are completed on time.
  • Assist in the training and evaluating of restaurant personnel and enforce food and beverage policies and procedures.
  • Ensure sanitation compliance throughout the restaurant.
  • Promote positive customer relations; handle customer complaints.
  • Clearly demonstrate to guests and team members a commitment to service excellence through the effective implementation and delivery of the 5F's Standards at all times.
  • Foster a winning, solution-oriented work environment, motivating and engaging team members to continuously deliver the best possible service to our guests.
  • Inspect and ensure that all facilities and equipment are in excellent working condition and meet all regulatory requirements.
  • Provide for ongoing inspections and taste tests to insure consistency and outstanding quality in both food and service.
  • Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
  • Comply with all internal policies and procedures.
  • Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  • Perform other duties as assigned.
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