Hospitality Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $63,000 - $87,000

Job Overview

As a Hospitality Specialist, you will be the primary point of contact for guests, ensuring their stay is memorable and enjoyable. Your role will involve attending to guest requests, providing personalized service, and creating meaningful connections.

Key Responsibilities

  • Respond to guest inquiries and requests in a timely and professional manner
  • Coordinate with other departments to resolve guest concerns and requests efficiently
  • Provide information about hotel amenities, local attractions, and events to enhance the guest experience
  • Manage guest communications effectively, including phone calls, messages, and emails
  • Maintain accurate records and documentation to ensure smooth handovers between shifts
  • Foster a warm and welcoming environment that reflects the hotel's commitment to excellence

Required Skills and Qualifications

  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Passion for delivering exceptional customer service
  • Highly adaptable and flexible with a positive attitude

Benefits

  • Exclusive discounts on hotel stays and dining across Marriott International for you, your family, and friends

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