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Senior Aged Care Resolution Specialist

3 weeks ago

Canberra, ACT, Australia beBeeComplaints Full time $110,616 - $124,191

As a Senior Complaints Officer, you will play a pivotal role in driving positive change within the aged care sector.

The successful candidate will be responsible for leading the way in resolving complaints in a timely and effective manner.

Key Responsibilities:
  • Work closely with complainants, service providers, and stakeholders to identify concerns and develop options for resolution.
  • Conduct thorough analyses of information presented, identifying, prioritising, escalating, and managing risks within your caseload.
  • Make significant contributions to the overall objectives and outcomes of the team, including meeting legislated and key performance indicators.
  • Lead by example, promoting a culture of collaboration, support, and idea-sharing within the team.

This is an exceptional opportunity for a seasoned professional to take on a challenging and rewarding role that requires strong analytical skills, excellent communication abilities, and a customer-focused approach.

As a valued member of our team, you will have the opportunity to work on complex cases, build strong relationships with internal and external stakeholders, and contribute to the development of policies and procedures that drive positive outcomes for aged care recipients.

Requirements:Essential Skills and Qualifications:
  • High level analytical and problem-solving skills, with the ability to assess and manage risk, work within legislative requirements, and make impartial recommendations.
  • Strong understanding of the principles of administrative decision making and the aged care sector.
  • Excellent written and verbal communication skills, with the ability to write comprehensive evidence-based recommendations and reasons for decisions tailored to your audience.
Desirable Skills and Qualifications:
  • Well-developed time management skills to thrive in a busy environment, ensuring your case load and competing priorities are actioned appropriately.
  • Strong stakeholder engagement skills and the ability to maintain productive working relationships.

Please note that vaccination requirements apply to this role. You will be required to provide evidence of seasonal influenza and COVID-19 vaccinations.