Accommodation Front Desk Coordinator
3 days ago
At our resort, we are seeking a dedicated and professional Front Office staff member to join our team. As a key player in providing exceptional service to our guests, you will be responsible for ensuring seamless operations, maintaining a professional atmosphere, and enhancing the overall guest experience.
">- Provide exceptional customer service to guests, responding promptly to their needs and inquiries.
- Audit guest reservations and daily revenue postings accurately, ensuring transparency and precision.
- Adhere to Hotel Operations and Business Security policies and procedures, maintaining a high level of integrity and professionalism.
- Treat all guests, peers, and external parties with respect, sensitivity, and understanding, fostering a positive and inclusive environment.
- Prepare and distribute hotel accommodation reports, providing valuable insights and data-driven analysis.
- Perform daily payment reconciliation, ensuring accuracy and efficiency.
- Ensure overnight safety and security of the property, prioritizing the well-being and safety of our guests and staff.
- Prior experience in Hotel Reception or Administrative roles, demonstrating a strong foundation in customer service and hospitality.
- Previous experience with financial procedures such as account reconciliation, showcasing attention to detail and analytical skills.
- Demonstrated high level of customer service skills, including dealing with challenging situations in a professional manner.
- Excellent interpersonal, verbal, and written communication skills, facilitating effective collaboration and communication.
- Ability to work efficiently with minimal supervision, prioritizing tasks and managing time effectively.
- High level of organisation and time management, ensuring seamless execution of daily tasks and responsibilities.
- Current knowledge of Mount Buller, the Australian ski industry, and alpine tourism, preferred but not essential.
- Current Driver's License and strong driving experience, required for snow driving.
- Casual pay rate - starting at $30 per hour, offering competitive compensation and benefits.
- Free Season Lift Pass, providing unlimited access to the mountain and its amenities.
- On Mountain Accommodation: $182.00 per week, offering a convenient and comfortable living arrangement.
- Off Mountain Accommodation (approx. 20 minutes from the resort): $159.00 per week, providing an alternative living option.
- Discounts on Ski and Snowboard Private Lessons, Retail, Rentals, Food, and Beverage, enhancing the overall resort experience.
We are committed to delivering exceptional mountain experiences for our guests and team. Our mission is to provide a safe, inclusive, and welcoming environment, where everyone can thrive and grow.
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