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Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Central Support Unit, you will provide critical support to internal business stakeholders, ensuring they receive timely and effective assistance with their application and development needs.
Your primary responsibilities will include providing business and technical support for core business applications and projects, working closely with business units to resolve support requests, investigating and troubleshooting application support issues, and collaborating with internal and external technical teams to deliver high-quality solutions.
Required Skills and Qualifications- Prior experience in an application support role, with excellent verbal and written communications skills.
- Understanding of relational databases, dataflows, and data analysis.
- Demonstrated experience in application support, systems analysis.
- ITIL Foundations (desirable but not essential).
- Prior experience in applications testing (desirable but not essential).
- Opportunity to get an additional week of annual leave after your first year, volunteer leave, and dedicated celebration and wellness days.
- Participation in our bonus or OTE programs.
- Access to comprehensive training and development opportunities, including personalised development plans and a range of in-person and online courses to support your career journey.
- Fully supported hybrid working arrangements.
We believe in the power of collaboration and the importance of each team member in shaping our shared success. Our culture thrives on diversity, innovation, empowerment, and progression. We live by our values and embrace creativity, using data-driven insights and campaign effectiveness to deliver exceptional experiences for both our customers and our teams.
