Technical Support Specialist
2 weeks ago
Job Opportunity: Technical Support Specialist
We are seeking an experienced technical support specialist to join our team in Sydney, Australia. The ideal candidate will possess a strong understanding of information security protocols and practices.
Key Responsibilities:
- Provide technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution, and maintenance.
- Respond to customer questions regarding operation and malfunctions.
- Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
Requirements and Experience:
- Proven experience in systems installation and decommissioning at an advanced level.
- Strong understanding of information security protocols and practices.
- Hands-on expertise in network support and IT operations.
- Proficient in application support across various business platforms.
- Skilled in incident resolution and service desk operations.
- Familiarity with change management procedures and ITIL principles.
Benefits:
We offer a collaborative work environment, opportunities for professional growth and development, and a competitive compensation package.
About Us:
We value diversity, equity, and inclusion, and strive to create an inclusive environment where our people can bring their full selves to work.
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