Senior Assessment Coordinator

2 weeks ago

Brisbane, Queensland, Australia beBeeAdministrative Full time $60,000 - $85,000
Job Title: Client Services Officer

The role of the Client Services Officer is to oversee a portfolio of clients and coordinate their assessments. The officer will work closely with each client from initial enquiry, providing proposals, planning and coordinating assessments, and handling post-assessment activities.

This position requires strong rapport-building skills and the ability to understand and anticipate clients' needs in the context of regulatory requirements. The successful candidate will be part of a program team and report directly to a Program Leader.

Key Responsibilities Include:

  • Preparing proposals for clients and prospective clients
  • Scheduling audits according to prescribed timeframes
  • Preparing audit documents for auditors and clients
  • Fostering positive relationships with auditors and providing support
  • Contributing to continuous improvement activities and other projects
Requirements:

To excel in this role, you must possess the following qualities:

  • Able to work independently and as part of a strong team
  • Contribute to the growth and development of programs and client acquisition
  • Experience in fast-paced administrative or coordination roles, preferably within a certification body
  • Proficiency in Microsoft Office Suite (Word, Excel, Teams)
  • Experience using CRM and administration software
  • Solutions-focused approach to challenges
  • Ability to follow set processes and identify opportunities for improvement
  • Strong time management skills and prioritization abilities
Desirable Qualifications:

The following qualifications would be highly desirable for this position:

  • Tertiary qualification in health, business, or social sciences
  • Auditor qualifications or quality management experience
  • Previous experience working for a certification body

This role offers a rewarding and fast-growing career path with opportunities for professional growth and development. Apply now to take your first step towards an exciting new challenge

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