Workforce Management Specialist
4 weeks ago
Join Acxpa in our mission to revolutionise the way contact centres operate. As a Real-Time WFM Expert, you will play a critical role in ensuring our customers receive the best possible experience.
Key Responsibilities:- Develop and implement effective workforce management strategies to meet customer service level agreements
- Analyse real-time data to identify trends and areas for improvement
- Collaborate with cross-functional teams to drive business outcomes
- Stay up-to-date with industry trends and best practices in WFM
- The fundamentals of workforce management and its impact on customer experience
- How to analyse real-time data to inform business decisions
- Effective communication and collaboration skills to drive business outcomes
- Strategies for staying ahead of the curve in the ever-changing WFM landscape
- Be part of a dynamic and innovative team that's shaping the future of contact centre operations
- Enjoy a collaborative and supportive work environment that fosters growth and development
- Take advantage of opportunities for professional growth and advancement
Don't miss out on this exciting opportunity to join our team and make a real impact on customer experience. Apply now to become a Real-Time WFM Expert with Acxpa
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Workforce Management Specialist
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Workforce Management Specialist
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Workforce Management Specialist
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Workforce Management Specialist
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