Workforce Management Specialist

4 weeks ago


Melbourne, Victoria, Australia Acxpa Full time
Unlock the Power of Real-Time Workforce Management

Join Acxpa in our mission to revolutionise the way contact centres operate. As a Real-Time WFM Expert, you will play a critical role in ensuring our customers receive the best possible experience.

Key Responsibilities:
  • Develop and implement effective workforce management strategies to meet customer service level agreements
  • Analyse real-time data to identify trends and areas for improvement
  • Collaborate with cross-functional teams to drive business outcomes
  • Stay up-to-date with industry trends and best practices in WFM
What You'll Learn:
  • The fundamentals of workforce management and its impact on customer experience
  • How to analyse real-time data to inform business decisions
  • Effective communication and collaboration skills to drive business outcomes
  • Strategies for staying ahead of the curve in the ever-changing WFM landscape
Why Join Acxpa?
  • Be part of a dynamic and innovative team that's shaping the future of contact centre operations
  • Enjoy a collaborative and supportive work environment that fosters growth and development
  • Take advantage of opportunities for professional growth and advancement

Don't miss out on this exciting opportunity to join our team and make a real impact on customer experience. Apply now to become a Real-Time WFM Expert with Acxpa



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