Service Desk Support Specialist

7 days ago

Perth, Western Australia Michael Page Full time
About Our Client

Michael Page is proud to partner with a leading Australian company in the technology and IT space, based in Perth. This exciting opportunity is part of their growing team, working on innovative projects.

Job Description

As a Service Desk Analyst, you will report to the IT Service Desk Manager and be responsible for:

  • Managing incidents, problems, and requests, including:
    • Accurately recording, categorizing, prioritizing, and resolving incidents received via email, telephone, and service desk communication channels.
    • Ensuring incidents and service requests are completed within the defined SLA timeframe.
    • Accurately completing service requests submitted by staff members and recording all applicable details within the ITSM toolset.
    • Escalating incidents in a timely manner where action is required beyond the scope and capability of the IT Service Desk team.
    • Creating problem records within the ITSM toolset for further investigation and assigning them to the appropriate team.
  • Identifying opportunities for continual service improvement within the IT Service Desk and other IT Operations teams and directing them to management for review.
  • Providing exceptional customer service at all times, ensuring the customer's requirements are fully understood.
  • Keeping stakeholders up-to-date with progress and resolution of assigned incidents and service requests.
  • Creating and maintaining high-quality knowledge articles within the ITSM toolset.
The Successful Applicant

To be considered for and successful in this role, you will have:

  • Excellent written and verbal communication skills and demonstrable customer service skills.
  • Excellent PC hardware and software troubleshooting skills.
  • Knowledge of Microsoft Windows 10, Active Directory, Exchange, and the Office365 suite of applications with proven experience.
  • Knowledge and experience using Service Now for incident, problem, and request management.
  • Flexibility to work between the hours of 6:00am and 5:00pm, Monday to Friday.
  • A working knowledge of the ITIL framework.

Desirable skills include:

  • ITIL Foundations V3 or V4 certification.
  • Experience in a large complex technical environment.
  • Experience in using PowerShell is an added bonus.
  • Experience in using Salesforce.

  • Service Desk Support Specialist

    2 weeks ago

    Perth, Western Australia OUI Recruitment Full time

    {"h1": "Service Desk Analyst Opportunity", "p": "We are seeking a highly motivated and driven Service Desk Analyst to join our team in Perth. As a Service Desk Analyst, you will be responsible for providing technical support to users, logging and tracking tickets, and escalating when necessary. You will also be troubleshooting L1 and L2 issues, providing...

  • Service Desk Support Specialist

    2 weeks ago

    Perth, Western Australia OUI Recruitment Full time

    Job SummaryOUI Recruitment is seeking a skilled Service Desk Technician to join our team on a 1-month contract. As a Service Desk Technician, you will be responsible for providing advanced Level 2 technical support to clients, focusing on resolving complex issues.Key ResponsibilitiesTechnical Support: Provide technical assistance to clients via phone, email,...

  • Service Desk Support Specialist

    1 week ago

    Perth, Western Australia Michael Page Full time

    About Our ClientMichael Page is proud to partner with a leading Australian company in the technology and IT space, based in Perth. This exciting opportunity is part of their growing team, working on innovative projects.Job DescriptionAs a Service Desk Analyst, you will report to the IT Service Desk Manager and be responsible for:Incident, Problem & Request...

  • Service Desk Support Administrator

    2 weeks ago

    Perth, Western Australia Equity Trustees Full time

    ### Role Overview We are seeking a skilled Service Desk Support Administrator to join our Technology & Projects team at Equity Trustees. As a key member of our team, you will play a pivotal role in delivering exceptional IT support and ensuring our systems run smoothly. ### Key Responsibilities * Provide expert technical support across all IT...

  • Service Desk Support Specialist

    1 hour ago

    Perth, Western Australia RAC of WA Full time

    Service Desk Analyst Job DescriptionAs a Service Desk Analyst at RAC WA, you will be responsible for providing exceptional IT support to our internal and external customers. This role involves operating as the primary point of contact for IT helpdesk support, resolving end-user issues, and educating users on equipment operation and troubleshooting...

  • Service Desk Support Administrator

    2 weeks ago

    Perth, Western Australia Equity Trustees Full time

    ### Role Overview We are seeking a highly skilled Service Desk Support Administrator to join our Technology & Projects team at Equity Trustees. As a key member of our team, you will play a pivotal role in delivering exceptional IT support and ensuring our systems run smoothly. ### Key Responsibilities * Provide expert technical support across all IT...

  • Service Desk Operations Specialist

    2 weeks ago

    Perth, Western Australia Michael Page Australia Full time

    {"title": "Service Desk Analyst", "description": "About Our ClientA leading Australian company in the technology and IT space is seeking a skilled Service Desk Analyst to join their growing team.Job DescriptionAs a Service Desk Analyst, you will report to the IT Service Desk Manager and be responsible for:Managing incidents, problems, and service requests,...

  • IT Service Desk Specialist

    3 weeks ago

    Perth, Western Australia Michael Page Full time

    About Our ClientMichael Page is a leading recruitment agency that specializes in placing top talent in various industries. We are currently working with a prominent Australian company that is a leader in the technology and IT space.Job DescriptionAs a Service Desk Analyst, you will be responsible for providing exceptional customer service to our client's...

  • Service Desk Operations Specialist

    2 weeks ago

    Perth, Western Australia Michael Page Full time

    About Our ClientMichael Page is proud to partner with a leading Australian company that is at the forefront of technology and IT innovation. Based in Perth, this dynamic organization is seeking a highly skilled Service Desk Analyst to join their growing team.Job DescriptionAs a Service Desk Analyst, you will be responsible for providing exceptional customer...

  • Service Desk Analyst

    2 weeks ago

    Perth, Western Australia ROBERT WALTERS AUSTRALIA Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our dynamic team at Robert Walters Australia. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our staff, ensuring that all technology-related issues are resolved effectively and promptly.Key ResponsibilitiesProvide...

  • Service Desk Operations Specialist

    2 weeks ago

    Perth, Western Australia Michael Page Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Michael Page. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesIncident ManagementAccurately record, categorize, prioritize, and resolve incidents received via various...

  • Level 2 Service Desk Engineer

    3 weeks ago

    Perth, Western Australia Emanate Technology Full time

    The Company:Emanate Technology, a leading Australian Managed Service Provider (MSP), is seeking a skilled Level 2 Service Desk Engineer to join their team of IT specialists. This role will be working remotely from home, requiring a high level of organization and self-motivation to manage daily tasks independently.**Key Responsibilities:**Provide technical...

  • IT Support Specialist

    2 weeks ago

    Perth, Western Australia Kaplan Australia Full time

    About the RoleKaplan Australia is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing exceptional customer service and technical support to ensure the delivery of IT services within the business.Key ResponsibilitiesProvide timely and effective Service Desk support to staff and...

  • IT Support Specialist

    2 weeks ago

    Perth, Western Australia Mineral Resources Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our team at Mineral Resources. As a key member of our Service Desk Function, you will be responsible for providing technical support and assistance to our employees.Key ResponsibilitiesTechnical Support: Provide timely and effective technical support to employees, including...

  • IT Service Desk Officer

    5 days ago

    Perth, Western Australia Perenti Global Limited Full time

    About the RoleWe are seeking a highly skilled and motivated IT Service Desk Officer to join our Corporate Technology Team. As an IT Service Desk Officer, you will provide customer-focused, first-level service desk support to users associated with operating installed hardware and software according to Service Level Agreements.Key ResponsibilitiesMonitor and...

  • Service Desk Analyst

    3 weeks ago

    Perth, Western Australia RAC WA Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at RAC WA. As a key member of our IT support team, you will be responsible for providing first and second level IT support to our internal and external customers.Key ResponsibilitiesProvide IT Support: Respond to and resolve IT-related queries and issues in a...

  • IT Support Specialist

    3 weeks ago

    Perth, Western Australia Mineral Resources Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our team at Mineral Resources. As a key member of our Service Desk Function, you will be responsible for providing technical support and assistance to our employees.Key ResponsibilitiesTechnical Support: Provide timely and effective technical support to employees, including...

  • Service Desk Analyst

    2 weeks ago

    Perth, Western Australia RAC of WA Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at RAC of WA. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our internal and external customers.Key ResponsibilitiesFirst and Second Level IT Support: Provide timely and...

  • Service Desk Team Lead

    5 days ago

    Perth, Western Australia Professional Search Group Full time

    Job Title: Service Desk Team LeadJob Summary:We are seeking an experienced Service Desk Team Lead to join our client's team. As a Service Desk Team Lead, you will be responsible for leading and managing the Service Desk team, ensuring that they provide excellent customer service and support to our clients.Key Responsibilities:Lead and manage the Service Desk...

  • Service Desk Analyst

    7 days ago

    Perth, Western Australia Professional Search Group Full time

    Job Title: Service Desk AnalystProfessional Search Group is seeking a skilled Service Desk Analyst to join their growing team. As a Service Desk Analyst, you will provide technical support to all staff, manage and support users of their Apple fleet and Office 365, and set up workstations, printers, iPads, and other devices.Key Responsibilities:Provide IT...