IT Operations Specialist

4 days ago

Brisbane, Queensland, Australia BESIX Infra Full time

Company Overview

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BESIX Watpac is a leading construction company that seeks to deliver exceptional projects while fostering a culture of innovation and excellence.

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Salary and Benefits

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The successful candidate can expect a highly competitive remuneration package, including an estimated salary of $80,000 - $110,000 per annum, depending on experience. Our employees also enjoy access to wellbeing days, awards and recognition programs, and corporate discounts to gym memberships and more.

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Job Description

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We are seeking a Senior Service Desk Analyst to join our Information Technology team, based in Fortitude Valley. The key responsibilities of this position include providing first, second and minor third level support and handling of IT incidents and service requests, performing technical and desktop support for overflow calls and tickets, responding to complex technical problems, working closely with the Service Desk Team Leader on opportunities for improvements within the team, training staff on the use of hardware, software and remote access used throughout the business, and creating and maintaining Service Desk documentation for both IT and end-user use.

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Required Skills and Qualifications

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To be successful in this role, you will require tertiary qualifications in an IT related field or equivalent experience within a similar role, a strong knowledge of technical infrastructure from desktop, servers to firewall, experience in the installation and maintenance of Microsoft Windows operating systems, ability to communicate and build effective relationships at all levels of the business, and demonstrate a high level of problem-solving abilities within a small solution focussed team environment.

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About BESIX Watpac

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We are committed to fostering a workplace where everyone is valued, supported and respected. By embracing all ages, gender, ethnicity, religion, sexual orientation, education and appearance, our people feel safe, empowered, and motivated to be their best. If you're excited about this role and have transferable skills, we encourage you to apply if you believe you would be a great fit with BESIX Watpac.

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Our Culture

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We value our employees and strive to create a workplace that is supportive, inclusive and challenging. We offer long-term career development opportunities and a range of benefits to support your physical and mental wellbeing.

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