Debt Collection Performance Manager
2 days ago
Job Overview:
We are seeking a skilled Collections Professional to join our team as a Debt Collection Performance Manager. As a key member of our Recoveries Management team, you will be responsible for leading the performance management of our debt collection partners.
Your Key Responsibilities:
Lead collections performance leadership with debt collection partners.
Manage collections performance of client portfolios using data and insights generated by EFX analysts.
Provide commentaries to performance metrics to explain collections performance from debt collection suppliers and assess against objectives set.
Influence the performance outcome of debt collection suppliers through insight into the drivers of performance, challenging them to raise the bar.
Obtain analysis, feedback, and insight from DCAs to support variance to explanations (above and below expectations) and provide information to the Recoveries Management team and clients directly.
Work with EFX analysts and operations to ensure a holistic view of DCA performance.
Evaluate governance protocols, document meetings and actions.
Maintain a visible presence on site or virtually with nominated suppliers.
Identify ways to improve the cost-effectiveness of services delivered via our suppliers, supporting the development of alternative commercial arrangements.
Contribute to plans and strategies for the team, department, client initiatives, and actions related to debt collection suppliers.
Design and track incentives to drive debt collection suppliers towards client and Equifax requirements.
Ensure that Equifax-provided training materials/packs are up-to-date, clearly understood, and in use by debt collection suppliers during customer interactions.
-
Debt Collection Supplier Manager
3 days ago
Brisbane, Queensland, Australia Equifax, Inc. Full timeJoin our Debt Services Platform team where you will be responsible for the overall performance management of the Debt Collection suppliers, using data and insights to ensure the suppliers deliver the optimal performance outcomes to meet client and Equifax objectives.What you'll doOwn collections performance leadership with Debt Collection partners.Manage...
-
Debt Collection Supplier Manager
3 days ago
Brisbane, Queensland, Australia Kount Full timeJoin our Debt Services Platform team where you will be responsible for the overall performance management of the Debt Collection suppliers, using data and insights to ensure the suppliers deliver the optimal performance outcomes to meet client and Equifax objectives.What you'll doOwn collections performance leadership with Debt Collection partners.Manage...
-
Supervisor of Debt Collection Partnerships
2 days ago
Brisbane, Queensland, Australia Equifax, Inc. Full timeJob Overview:This is an exciting opportunity to join our team as a Supervisor of Debt Collection Partnerships. As a key member of our Recoveries Management team, you will be responsible for managing the overall performance of our debt collection suppliers.Your Key Responsibilities:Owning collections performance leadership with debt collection...
-
Collections Performance Leader
2 days ago
Brisbane, Queensland, Australia Kount Full timeJob Description:The primary objective of this role is to oversee the performance of debt collection suppliers, ensuring they meet client and Equifax objectives. The successful candidate will utilize data and insights to drive optimal performance outcomes.Main Responsibilities:Own collections performance leadership with Debt Collection partners.Manage...
-
Brisbane, Queensland, Australia Equifax, Inc. Full timeJob Overview:This is an exciting opportunity to join our team as a Collections Strategy and Supplier Management Lead. In this role, you will be responsible for developing and implementing strategies to optimize the performance of our debt collection suppliers.Your Key Responsibilities:Developing and implementing strategies to optimize the performance of debt...
-
Brisbane, Queensland, Australia Geoscience Ireland Full timeKey Responsibilities of the RoleAs an Accounts Receivable Officer, you will report to the APAC Credit Manager and work within a small credit team. Your main duties and responsibilities will include (but are not limited to):Timely collection of outstanding debtsMaintenance of 30-day debtors ledger for Australia, New Zealand, AsiaDeveloping strong...
-
Debt Recovery Manager Specialist
2 days ago
Brisbane, Queensland, Australia Kount Full timeJob Overview:This is an exciting opportunity to lead the performance management of debt collection suppliers, driving results-oriented strategies that align with client and Equifax objectives. If you have a passion for driving business improvement and leveraging data insights, this role is ideal for you.Main Accountabilities:Directly manage the performance...
-
Senior Collections Operations Specialist
2 days ago
Brisbane, Queensland, Australia Equifax, Inc. Full timeJob Overview:We are seeking a skilled professional to join our team as a Senior Collections Operations Specialist. In this role, you will be responsible for overseeing the performance management of our debt collection suppliers.Your Key Responsibilities:Leading collections performance leadership with debt collection partners.Managing collections performance...
-
Debt Recovery Coordinator
3 days ago
Brisbane, Queensland, Australia A.P. Eagers Limited Full timeAbout the Role:We are seeking a Debt Recovery Coordinator to join our team at A.P. Eagers Limited. As a key member of our collection team, you will play a critical role in resolving outstanding debts and ensuring timely payments from our valued customers.**Key Responsibilities:**Contact customers via phone and email to negotiate payment arrangements and...
-
Portfolio Performance Optimizer
2 days ago
Brisbane, Queensland, Australia Equifax, Inc. Full timeAbout the TeamThe Debt Services team at Equifax, Inc. is committed to providing high-quality services to customers. This analyst role plays a critical part in this effort, focusing on executing recovery strategies effectively within the platform.Key responsibilities include monitoring portfolio recovery and performance trends, ensuring the system works as...
-
Debt Recovery Professional
5 days ago
Brisbane, Queensland, Australia Volvo Full timeVolvo Group Australia is committed to creating a safe and inclusive work environment that encourages individual growth and teamwork. Our focus on Inclusion, Diversity, and Equity allows each of us to bring our full authentic self to work and thrive.Job RequirementsTo be successful in this role, you will need:Experience in credit control, accounts receivable,...
-
Concierge Support, Collections
3 days ago
Brisbane, Queensland, Australia A.P. Eagers Limited Full timeJoin our Team as Concierge Support – Full Time OpportunityAre you ready to take the lead in a fast-paced, dynamic role with a leading automotive company?We are looking for a collection extraordinaire who is a strategic thinker and able to balance empathy with results to join our car subscriptions concierge team. If you love working with people, building...
-
Debt Collection Manager
5 days ago
Brisbane, Queensland, Australia AB Volvo Full timeSustainable Finance OpportunityJoin AB Volvo as a Sustainable Finance Expert and play a key role in shaping the future landscape of efficient, safe and sustainable transport solutions.You will be responsible for managing a diverse debtor's ledger of approximately 550 customer accounts, while working closely with internal teams to drive efficiency and reduce...
-
Data Analyst
3 days ago
Brisbane, Queensland, Australia Equifax, Inc. Full timeThe Debt Services team provides a proprietary platform and managed service for collections debt placement and sale for key Equifax clients. The platform utilises a data and analytics driven approach to manage placement strategies to maximise client returns whilst ensuring compliance with debt collection guidelines.The Debt Services Analyst role is to ensure...
-
Business Intelligence Analyst
2 days ago
Brisbane, Queensland, Australia Equifax, Inc. Full timeThe Debt Services team at Equifax, Inc. provides a proprietary platform and managed service for collections debt placement and sale to key clients. The platform utilises a data-driven approach to manage placement strategies and maximise client returns while ensuring compliance with debt collection guidelines.Job SummaryThis role is responsible for ensuring...
-
Transport Operations Manager
2 days ago
Brisbane, Queensland, Australia Volvo Full timeJob DescriptionWe are seeking a seasoned Credit Management professional to join our team as a Transport Operations Manager. The successful candidate will possess strong reconciliation and debt collection skills, excellent communication abilities, and a high attention to detail.About the RoleThis is a unique opportunity to work with one of the world's most...
-
Financial Analyst Specialist
2 days ago
Brisbane, Queensland, Australia Equifax, Inc. Full timeAbout the RoleThe Debt Services team at Equifax, Inc. leverages a cutting-edge platform and managed service for debt placement and sale to key clients. This innovative approach is driven by data and analytics, ensuring compliance with debt collection guidelines while maximising client returns.This analyst role focuses on executing recovery strategies...
-
Business Improvement Analyst Lead
2 days ago
Brisbane, Queensland, Australia Kount Full timeAbout the Role:This is a senior leadership position responsible for overseeing the performance management of debt collection suppliers. The successful candidate will be a seasoned professional with a proven track record in driving business improvement and leveraging data insights to inform performance management decisions.Main Objectives:To lead the...
-
Recoveries Operations Director
2 days ago
Brisbane, Queensland, Australia Kount Full timeRole Summary:This role is responsible for leading the performance management of debt collection suppliers, ensuring they meet client and Equifax objectives. The successful candidate will leverage data insights, foster strong relationships, and drive business improvement initiatives.Main Responsibilities:Lead the performance management of debt collection...
-
Portfolio Performance Expert
2 days ago
Brisbane, Queensland, Australia Equifax, Inc. Full timeKey ResponsibilitiesAs a Portfolio Performance Expert, you will be responsible for:Owning and driving performance on a portfolio of accounts.Creating and executing innovative strategies to enhance portfolio performance, in line with our test & learn framework.Providing analytical insight and recommendations to the Agency Management and Client Relationship...