Debt Collection Supplier Manager

6 days ago

Brisbane, Queensland, Australia Kount Full time

Join our Debt Services Platform team where you will be responsible for the overall performance management of the Debt Collection suppliers, using data and insights to ensure the suppliers deliver the optimal performance outcomes to meet client and Equifax objectives.

What you'll do

  • Own collections performance leadership with Debt Collection partners.

  • Manage collections performance of client portfolios using data and insights generated by EFX analysts.

  • Provision of commentaries to performance MI to explain collections performance from Debt Collection suppliers and assess against objectives set.

  • Influence the performance outcome of Debt Collection suppliers through insight into the drivers of performance, challenging the suppliers to 'raise the bar'.

  • Obtaining analysis, feedback and insight from DCAs to support variance to explanations (above and below expectations) and provide information to the Recoveries Management team and Clients directly.

  • Work with EFX analysts and operations to ensure you have a holistic view of DCA performance

  • Ensure that governance protocols are followed, meetings and actions are documented and managed.

  • Maintain a visible presence on site / virtually with nominated suppliers.

  • Identify ways to improve the cost effectiveness of the services delivered via our suppliers – supporting the development of alternative commercial arrangements.

  • Provide input to plans and strategies for the team, department, client initiatives & actions Debt Collection suppliers.

  • Innovative design and tracking of incentives to drive Debt Collection suppliers towards Client and Equifax requirements.

  • Ensuring that Equifax supplied training materials/packs are up-to-date; clearly understood and in use by the Debt Collection suppliers during their customer interactions.

What experience you need

  • Experience working in a collections and or recoveries environment

  • Strong internal stakeholder and external supplier management skills

  • Proven ability to operate independently and take initiative

  • Using reports, MI and data to identify performance gaps

  • Effective influencing, negotiation and persuasion skills

  • Strong written and oral communication skills,

  • Analytical mindset

What could set you apart

  • Previous experience of working in a Collections or Recoveries environment

  • Previous experience working with Debt Collection Suppliers

Primary Location:

AUS-Melbourne AUS-Brisbane

Function:

Function - Sales and Account Management

Schedule:

Full time
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