Collections Performance Leader

3 days ago

Brisbane, Queensland, Australia Kount Full time
Job Description:

The primary objective of this role is to oversee the performance of debt collection suppliers, ensuring they meet client and Equifax objectives. The successful candidate will utilize data and insights to drive optimal performance outcomes.

Main Responsibilities:
  • Own collections performance leadership with Debt Collection partners.
  • Manage collections performance of client portfolios using data and insights generated by EFX analysts.
  • Provide commentaries on performance metrics to explain collections performance from Debt Collection suppliers and assess against objectives set.
  • Influence the performance outcome of Debt Collection suppliers through insight into the drivers of performance, challenging the suppliers to 'raise the bar'.
  • Obtain analysis, feedback, and insight from DCAs to support variance explanations (above and below expectations) and provide information to the Recoveries Management team and Clients directly.
  • Work with EFX analysts and operations to ensure a holistic view of DCA performance.
  • Ensure governance protocols are followed, meetings and actions are documented and managed.
  • Maintain a visible presence on site/virtually with nominated suppliers.
  • Identify ways to improve the cost-effectiveness of services delivered via our suppliers – supporting the development of alternative commercial arrangements.
  • Provide input to plans and strategies for the team, department, client initiatives & actions Debt Collection suppliers.
  • Innovative design and tracking of incentives to drive Debt Collection suppliers towards Client and Equifax requirements.
Requirements:
  • Experience working in a collections and/or recoveries environment.
  • Strong internal stakeholder and external supplier management skills.
  • Proven ability to operate independently and take initiative.
  • Using reports, MI, and data to identify performance gaps.
  • Effective influencing, negotiation, and persuasion skills.
  • Strong written and oral communication skills.
  • Analytical mindset.

  • Debt Collection Performance Manager

    3 days ago

    Brisbane, Queensland, Australia Equifax, Inc. Full time

    Job Overview:We are seeking a skilled Collections Professional to join our team as a Debt Collection Performance Manager. As a key member of our Recoveries Management team, you will be responsible for leading the performance management of our debt collection partners.Your Key Responsibilities:Lead collections performance leadership with debt collection...

  • Debt Collection Supplier Manager

    3 days ago

    Brisbane, Queensland, Australia Equifax, Inc. Full time

    Join our Debt Services Platform team where you will be responsible for the overall performance management of the Debt Collection suppliers, using data and insights to ensure the suppliers deliver the optimal performance outcomes to meet client and Equifax objectives.What you'll doOwn collections performance leadership with Debt Collection partners.Manage...

  • Debt Collection Supplier Manager

    3 days ago

    Brisbane, Queensland, Australia Kount Full time

    Join our Debt Services Platform team where you will be responsible for the overall performance management of the Debt Collection suppliers, using data and insights to ensure the suppliers deliver the optimal performance outcomes to meet client and Equifax objectives.What you'll doOwn collections performance leadership with Debt Collection partners.Manage...

  • Senior Collections Operations Specialist

    3 days ago

    Brisbane, Queensland, Australia Equifax, Inc. Full time

    Job Overview:We are seeking a skilled professional to join our team as a Senior Collections Operations Specialist. In this role, you will be responsible for overseeing the performance management of our debt collection suppliers.Your Key Responsibilities:Leading collections performance leadership with debt collection partners.Managing collections performance...

  • Supervisor of Debt Collection Partnerships

    3 days ago

    Brisbane, Queensland, Australia Equifax, Inc. Full time

    Job Overview:This is an exciting opportunity to join our team as a Supervisor of Debt Collection Partnerships. As a key member of our Recoveries Management team, you will be responsible for managing the overall performance of our debt collection suppliers.Your Key Responsibilities:Owning collections performance leadership with debt collection...

  • Collections Strategy and Supplier Management Lead

    3 days ago

    Brisbane, Queensland, Australia Equifax, Inc. Full time

    Job Overview:This is an exciting opportunity to join our team as a Collections Strategy and Supplier Management Lead. In this role, you will be responsible for developing and implementing strategies to optimize the performance of our debt collection suppliers.Your Key Responsibilities:Developing and implementing strategies to optimize the performance of debt...

  • Performance Analytics Manager

    16 hours ago

    Brisbane, Queensland, Australia Empire Group Full time

    Job DescriptionThe Senior Information Officer will be working in our Infrastructure Operations team and will play a crucial role in collecting, analyzing, and presenting performance data.Main ResponsibilitiesCollect, analyze, and present performance data to support infrastructure planning and decision-making.Work closely with internal and external...

  • High-Performance Team Leader

    2 days ago

    Brisbane, Queensland, Australia CBRE Group, Inc. Full time

    Job SummaryWe are seeking a High-Performance Team Leader to join our Global Workplace Solutions division.The ideal candidate will have a strong background in facilities management within an A-grade corporate office environment and excellent leadership skills.This role involves delivering efficient and cost-effective FM services across a client portfolio,...

  • Blood Collection Specialist

    21 hours ago

    Brisbane, Queensland, Australia Vitality Phlebotomy Mobile Services Full time

    Senior Mobile Phlebotomy PositionWe are seeking an experienced and skilled Mobile Phlebotomist to join our team at Vitality Phlebotomy Mobile Services in the Hampton Roads, Virginia Metropolitan Area.This role offers a unique opportunity to work independently, traveling to various locations to perform blood collection procedures and ensure proper handling of...

  • Concierge Support, Collections

    3 days ago

    Brisbane, Queensland, Australia A.P. Eagers Limited Full time

    Join our Team as Concierge Support – Full Time OpportunityAre you ready to take the lead in a fast-paced, dynamic role with a leading automotive company?We are looking for a collection extraordinaire who is a strategic thinker and able to balance empathy with results to join our car subscriptions concierge team. If you love working with people, building...

  • Blood Collection Professional

    3 days ago

    Brisbane, Queensland, Australia Mater Health Services Full time

    Mater Health Services: A Leader in HealthcareAs a major healthcare provider in Queensland, we offer a range of opportunities for skilled professionals like you to make a meaningful difference in the lives of our patients.As a Phlebotomist, you will be responsible for collecting blood samples from adults, children, and infants in a safe and efficient...

  • Retail Leader

    2 days ago

    Brisbane, Queensland, Australia Lorna Jane Pty Full time

    About UsLorna Jane is a global retailer committed to empowering women through Active Living. We believe in inspiring individuals to live a life they love, and we achieve this by bringing our Big 5 values to life.Job OpportunityWe are seeking a highly skilled Store Leader to join our team at Lorna Jane Brisbane City store. As a Store Leader, you will be...

  • Digital Onboarding Specialist

    2 days ago

    Brisbane, Queensland, Australia Vald Performance Pty Full time

    About Vald Performance PtyVald Performance Pty is the world leader in musculoskeletal technology, providing innovative human-measurement technology to over 8,000 organizations around the world. We offer a range of benefits, including industry-leading compensation, the opportunity to work in a company that is redefining allied healthcare, and regular travel...

  • Portfolio Performance Optimizer

    3 days ago

    Brisbane, Queensland, Australia Equifax, Inc. Full time

    About the TeamThe Debt Services team at Equifax, Inc. is committed to providing high-quality services to customers. This analyst role plays a critical part in this effort, focusing on executing recovery strategies effectively within the platform.Key responsibilities include monitoring portfolio recovery and performance trends, ensuring the system works as...

  • Performance Improvement Specialist

    2 days ago

    Brisbane, Queensland, Australia Brunel GmbH Full time

    We are looking for a talented Operations Accountant to join our Finance and Operations Team at Brunel GmbH.About the Role:Prepare detailed monthly financial reports, including profit and loss statements and balance sheets.Work closely with Senior Management to provide financial insights and recommendations for performance improvements.Manage pricing analyses...

  • CBO Collections Supervisor

    3 days ago

    Brisbane, Queensland, Australia Select Medical Full time

    OverviewCBO Collections SupervisorCompetitive Hourly RateON-SITEBONUS ELIGIBLE(Hybrid Schedule Possible After 90 Day Probationary Period)Are you results-oriented? Our dynamic team has the responsibility of resolving outstanding insurance claims so that our patients are not impacted.We offer an exceptional employee experience, full-time hours, full benefits,...

  • Sales Showroom Leader

    5 hours ago

    Brisbane, Queensland, Australia MCM House Full time

    About This RoleThe Sales Showroom Leader will play a key role in delivering exceptional customer service and building meaningful relationships with both new and existing clients. You will engage with customers, offering personalized assistance and guiding them through our stunning collections.

  • Operational Store Leader

    1 week ago

    Brisbane, Queensland, Australia Brand Collective Full time

    About Brand CollectiveWe are a leading apparel, footwear & sport group operating across 300+ stores with over 3,000 team members.Our portfolio ranges from iconic heritage to timeless contemporary brands that bring retail experiences to life for children throughout Australia and beyond.The Role: Store Manager at Shoes & Sox ChermsideJob DescriptionWe are...

  • Contract Performance Manager

    7 days ago

    Brisbane, Queensland, Australia Ramsay Health Care Full time

    About the RoleThe Contract Performance Manager will work closely with Public Contracting Managers to identify, develop, execute, and manage publicly funded opportunities. This role will contribute to implementing quality improvement processes within the Unit, supporting Ramsay Health Care Australia's strategic objectives as an integrated health services...

  • Principal Track Performance Engineer

    6 days ago

    Brisbane, Queensland, Australia Loram Australia Full time

    Talent Acquisition Specialist | Rail RecruitmentLoram is a global leader in track maintenance technology, machinery, and services. As a pioneer in the rail maintenance industry, we're expanding and looking for a senior leader to join our team. This is a rare opportunity for an experienced and driven individual to contribute to our success by overseeing our...