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Technical Experience Specialist
2 weeks ago
We are seeking a highly skilled Technical Client Specialist to join our team. This role combines client advocacy and technical delivery, requiring strong problem-solving abilities and a passion for learning.
- This is a hands-on, cross-functional role with direct impact on client satisfaction, technical delivery, and operational resilience.
The Technical Client Specialist will be responsible for owning the customer experience end-to-end for our APAC region, acting as the first point of contact for clients, resolving issues and guiding them through the platform.
- Key responsibilities include providing high-quality client support via Zendesk, troubleshooting LMS platform issues with professionalism and empathy.
- Manage and resolve client-reported issues, ensuring clear and timely communication throughout the ticket lifecycle.
- Serve as a client advocate, escalating issues when needed and representing the client voice internally.
To succeed in this role, you should have 2-3 years of experience in a client-facing role in SaaS, ideally within technical support, customer success, or implementation/technical services.
- Proven problem-solving ability and aptitude for learning technical products quickly.
- Familiarity with APIs, SSO protocols (SAML, OAuth), CSV/XML data formats, integration tools (Workato, Zapier, Postman, etc.), or BI/reporting platforms is an asset.
- Candidates should possess clear, confident communication skills both written and verbal.
