Documentation Specialist
1 week ago
Our organisation is seeking a skilled Knowledge Management Officer to join their team on a 6-month contract basis.
The successful candidate will be responsible for delivering technical instruction manuals, digital communications, work procedures and other documentation at the appropriate level for the specific audience.
This role requires exceptional communication skills, with the ability to distil complex information into clear and concise written content. The ideal candidate will have experience in information gathering, stakeholder collaboration and knowledge management.
Key Responsibilities:
- Conduct knowledge elicitation and coordinate stakeholder collaboration while developing and maintaining positive working relationships with, and providing timely advice to, all information stakeholders.
- Maintain the internal and customer-facing knowledge base content using the information system to respond to feedback on knowledge from customers and staff.
- Follow the information management lifecycle to review and retire content to ensure all articles are accurate, comprehensive, up-to-date, accessible and relevant to the intended audience.
Requirements:
- Experience in information gathering from multiple sources including staff communications, customer experiences and existing business knowledge documents in various information systems.
- Sound knowledge of processes relevant to analysis of information, restructuring of content and proven ability to distil complex facts into clear, coherent, accurate and comprehensive written communication for the appropriate audience's readability level and technical understanding.
- Knowledge of agency programs, relevant policies and activities and demonstrated experience with information technology and complex computing systems.
- Proven ability to work under pressure, effectively operate as a member of a team under limited direction and plan, organise and manage competing priorities to achieve deadlines whilst maintaining accuracy, integrity and confidentiality.
- Demonstrated knowledge and commitment to promoting and creating a safe and inclusive work environment and the legislative requirements of Equal Opportunity and Work Health and Safety legislation.
Our organisation offers a dynamic and supportive work environment with opportunities for professional growth and development.
About UsWe value diversity and are passionate about placing people in roles where they can flourish and succeed.
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