Customer Service Representative

2 days ago


Dawes Point, Australia Marriott Full time
Customer Service Representative

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Pier One Sydney Harbour. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Respond to guest inquiries and requests in a timely and professional manner
  • Process guest requests for wake-up calls, room service, and other amenities
  • Log guest requests and issues into our computer system and follow up to ensure resolution
  • Provide information to guests about hotel amenities, services, and local attractions
  • Assist guests with accessing internet and guestroom entertainment

Requirements:

  • High School Diploma or equivalent
  • Experience with property management systems or similar
  • Full working rights in Australia
  • Current NSW RSA certification
  • At least 2 years of related work experience

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • Competitive salary and benefits package
  • Free meals and laundry facilities
  • Associate discounts on food and beverage and hotel rooms

About Us:

Pier One Sydney Harbour is a five-star hotel located on the vibrant heritage waterfront pier. We are part of the Marriott International portfolio of brands and are committed to delivering exceptional customer service and creating memorable experiences for our guests.



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