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Customer Service Representative

2 months ago

Point Cook, Victoria, Australia YMCA Brisbane Full time

About the Role

The YMCA Brisbane is seeking a highly skilled and enthusiastic Customer Service Representative to join our team at the Victoria Point Fitness Centre. As the first point of contact for the centre, you will be the face of our organisation and play a vital role in providing exceptional customer service to our members and visitors.

Key Responsibilities

  • Provide expert and friendly service at reception, over the phone and in all written correspondence
  • Process new memberships and promote information on the facility, classes and other general enquiries
  • Make bookings and process payments
  • Perform open and close procedures, cash reconciliations and banking duties

Requirements

  • Previous experience in a similar role
  • Demonstrated ability to perform a range of administrative duties, including data and word processing, filing and photocopying, with the ability to prioritise work and meet deadlines
  • Excellent interpersonal and communication skills
  • Familiarity with POS systems and MS suite
  • A National Police Check is essential prior to commencing in the role

What We Offer

    • Free gym membership which includes our very cool fitness classes
    • Discounted rates for private health insurance with Medibank
    • Opportunity to participate in and give back to Y programs
    • Enjoy a discounted overnight stay at George William Hotel
    • Counselling Employee Assistance Program