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Field Service Operations Manager

2 months ago

Mount Isa, Queensland, Australia Sandvik Full time

About the Role:

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries.

As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

We are committed to sustainability and conduct business in a responsible and ethical manner.

Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work.

We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect.

We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds.

Key Responsibilities:

  • Provide supervision and direction to team members.
  • Undertake all planning requirements to ensure utilisation of labour and resources in an effective manner.
  • Coordinate field service technicians on a day-to-day basis in relation to the needs of the customer and business.
  • Process and respond to warranty claims as per Sandvik processes.
  • Develop and train field service personnel.
  • Communicate clearly and work with all business lines to provide a consistent service and support to our customers.
  • Meet KPI's and prepare weekly and monthly reporting.

Requirements:

  • Previous supervisory experience in a mechanical workshop environment.
  • Trade qualifications in a mechanical discipline (minimum of 5 years post trade experience).
  • A Certificate IV or Diploma in Business (Front Line Management) would be advantageous.
  • A strong EHS management culture with a drive and determination to achieve company targets and goals.
  • A positive and proactive outlook with excellent communication skills.