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Veterinary Reception Specialist
2 weeks ago
The University is seeking a Client Services Officer to join the Roseworthy Veterinary Hospital team.
As a key member of our reception team, you will provide high-level customer service to clients visiting the hospital.
The Roseworthy Veterinary Hospital provides a clinical training environment for final year veterinary medicine and veterinary technology students.
Responsibilities- Deliver compassionate client engagement and reception support, including phone and email communication, appointment scheduling, and managing multiple phone lines.
- Coordinate patient admissions and discharges, liaise with referral practices, and assist veterinary staff with emergency triage and patient handling.
- Maintain accurate records using veterinary software, process financial transactions and insurance claims, and ensure a clean, safe, and professional reception environment.
- Excellent written and oral communication skills and demonstrated ability to use these skills in managing professional and operational relationships with stakeholders.
- Strong experience using Microsoft Office suite (Word, Outlook, Excel).
- Demonstrated organisational and time management skills.
- Use of Veterinary Practice management software (desirable).
- Experience providing client services in Veterinary practice or relevant discipline (desirable).
The Faculty is a multidisciplinary hub of cutting-edge teaching and research. Many of its academic staff are world leaders in their fields, and graduates are highly regarded by employers.
We actively partner with innovative industries to solve problems of global significance.
