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Event Experience Specialist

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Job Overview

Role: Food and Beverage Service Leader

InterContinental Sanctuary Cove Resort is seeking an experienced professional to lead our banqueting service team in delivering exceptional events.

This role involves supporting the Banqueting Operations Manager in executing seamless and memorable events, from intimate gatherings to large-scale conferences and weddings.

Key Responsibilities
  • Lead and motivate a team of dedicated professionals to ensure outstanding service standards and guest expectations are consistently met.
  • Oversee event setups, turnarounds and pack-downs, ensuring accuracy and attention to detail in line with event orders.
  • Liaise with various departments, including the Banquets Kitchen, Conference & Events Sales, and wider Resort teams, to guarantee flawless event execution.
  • Train, coach, and support team members to uphold InterContinental brand service standards.
  • Monitor rosters and manage shift allocations to ensure optimal service coverage.
  • Assist with inventory management, stock ordering, and reconciliation.
  • Champion workplace health and safety practices, maintaining a safe and positive environment for both guests and colleagues.
Requirements
  • Minimum 2 years' experience in Food and Beverage, preferably with exposure to events, banquets, or large-scale operations.
  • A strong leader with excellent communication, organisational, and time management skills.
  • Confidence in supervising and motivating a team in a fast-paced, high-volume environment.
  • Impeccable personal presentation and a warm, professional approach.
  • Current working rights in Australia.
Benefits

At InterContinental Sanctuary Cove Resort, you'll be part of a supportive team where you can grow, share your ideas, and be yourself. Enjoy a range of benefits, including:

  • Paid birthday leave.
  • Global hotel perks, including accommodation and dining discounts.
  • Enhanced parental leave.
  • Flexible work options and proactive health days.
  • Access to IHG Academy for lifelong learning and career development.
  • IHG career milestone celebrations and global transfer opportunities.

We pride ourselves on being a great place to work, and we know you will be too. For more information about us, please visit [website URL omitted].