Airport Operations Manager
4 days ago
Cabin Services Australia is a leading provider of cabin cleaning and ancillary services to the aviation industry in Australia. As a Station Manager, you will play a critical role in ensuring the smooth operation of our airport services.
Key Responsibilities:- Team Leadership: Lead and manage a team of airport operations staff, providing coaching, mentoring, and performance feedback to achieve high levels of performance and service excellence.
- Operational Management: Monitor business processes and standard operating procedures to ensure compliance with industry standards, legislation, and company policies.
- Planning and Resource Allocation: Plan and resource the operation to deliver optimal efficiencies, ensuring the team is delivering quality, on-time service.
- Safety and Security: Ensure the safe and secure operation of all equipment and personnel, maintaining a culture of complete accountability, fairness, and zero tolerance for bullying, harassment, and discrimination.
- Customer Liaison: Liaise with airline contacts and customers, proactively managing operational issues and ensuring excellent customer service.
- Staff Development: Conduct staff training, including induction, WHS training, and staff appraisals, and coach and develop direct reports to achieve their full potential.
Requirements:
- Previous aviation/airport management experience.
- Proven leadership skills, with the ability to problem-solve, make decisions, and effectively lead a large team.
- Results-oriented, with excellent communication, presentation, and written skills.
- Strong leadership qualities, with the ability to plan, organize, execute, and deliver KPIs.
- Able to obtain an ASIC and Airside Driver's License.
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