Airport Operations Manager

4 days ago


Kewdale, Western Australia dnata Full time
Station Manager

Cabin Services Australia is a leading provider of cabin cleaning and ancillary services to the aviation industry in Australia. As a Station Manager, you will play a critical role in ensuring the smooth operation of our airport services.

Key Responsibilities:
  • Team Leadership: Lead and manage a team of airport operations staff, providing coaching, mentoring, and performance feedback to achieve high levels of performance and service excellence.
  • Operational Management: Monitor business processes and standard operating procedures to ensure compliance with industry standards, legislation, and company policies.
  • Planning and Resource Allocation: Plan and resource the operation to deliver optimal efficiencies, ensuring the team is delivering quality, on-time service.
  • Safety and Security: Ensure the safe and secure operation of all equipment and personnel, maintaining a culture of complete accountability, fairness, and zero tolerance for bullying, harassment, and discrimination.
  • Customer Liaison: Liaise with airline contacts and customers, proactively managing operational issues and ensuring excellent customer service.
  • Staff Development: Conduct staff training, including induction, WHS training, and staff appraisals, and coach and develop direct reports to achieve their full potential.

Requirements:

  • Previous aviation/airport management experience.
  • Proven leadership skills, with the ability to problem-solve, make decisions, and effectively lead a large team.
  • Results-oriented, with excellent communication, presentation, and written skills.
  • Strong leadership qualities, with the ability to plan, organize, execute, and deliver KPIs.
  • Able to obtain an ASIC and Airside Driver's License.


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